Join our Team! Great benefits and exclusive Disney perks General Description The General Manager is responsible for the overall leadership, operation and profitability of the restaurant. This individual will support, coach and direct the restaurant leadership team to ensure that each leader has the opportunity to be successful. The General Manager must set and consistently maintain the highest possible standards of guest service, food and beverage quality, safety, and financial responsibility. If standards are not met, this individual must be able to hold leaders accountable and take action to correct the situation. The General Manager must be able to build a talented restaurant team, effectively delegate responsibilities, maximize productivity, and build strong relationships with team members, vendors and guests. In addition, this individual must ensure compliance with all local, state, and federal food safety, occupational safety, and employment guidelines. In order to be successful, the General Manager must possess a vast knowledge of food and beverage, restaurant management, business leadership and food safety regulations. Work Duties - Lead all restaurant operations
- Support, direct and coach the restaurant leadership team
- Monitor team satisfaction and engagement; ensure a high level of job satisfaction is maintained
- Monitor and measure guest feedback; ensure a high level of guest satisfaction is maintained
- Meet or exceed financial goals while achieving all F&B quality and customer satisfaction objectives
- Work closely with vendors to ensure quality and appropriate cost of all ingredients
- Ensure high standards of cleanliness and safety within the restaurant are met
- Ensure high standards of customer service are met at all times
- Ensure the consistent high quality of all menu items
- Ensure food safety regulations and procedures are followed at all times
- Ensure all state and federal alcohol service guidelines are followed at all times
- Interview, select, train and develop talented restaurant leaders
- Ensure thorough training and continuous development of the restaurant team is provided
- Ensure all team members are scheduled appropriately to maximize efficiency
- Coach and counsel leaders as necessary to ensure quality, consistency, and safety and financial responsibility
- Recognize leaders for high achievement
- Ensure team members are being recognized by leaders for exceeding expectations
- Delegate responsibilities to leaders as appropriate
- Consistently communicate all necessary information to the restaurant team and company leaders
- Work closely with all other leaders and team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics, and Company guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any time
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