Restaurant Host(ess)

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Food & Beverage team, working within the restaurant and reporting to the F&B Manager, with a dotted line to the Assistant Director of F&B. This team is dedicated to delivering exceptional dining experiences and maintaining the highest standards of service, presentation, and guest engagement.

YOUR ROLE

As a Host / Hostess, you play a vital role in creating a welcoming and seamless guest experience. You are the first point of contact for guests and are responsible for setting the tone for their visit while managing the flow of the restaurant. You will support daily operations, maintain reservation systems, and ensure service standards are consistently upheld, stepping in to oversee operations when leadership is not present.

HOW YOU'LL MAKE THE PLACE

• Deliver a warm welcome to every guest, ensuring a positive first impression and smooth seating experience
• Manage reservations, guest flow, and seating arrangements to optimize the dining room experience
• Maintain a thorough understanding of menu offerings, restaurant operations, and hotel services
• Monitor restaurant standards, cleanliness, and table readiness, ensuring all areas meet brand expectations
• Respond to guest needs and feedback promptly, resolving concerns with professionalism and care
• Support the team in ensuring efficient service delivery and step in to oversee operations in the absence of management

COULD THIS BE YOU?

• You bring experience in a similar guest-facing role within a restaurant or hospitality environment
• You have a natural ability to create a warm, welcoming, and professional guest experience
• You are highly organized, detail-oriented, and able to multitask in a fast-paced setting
• You communicate clearly and confidently in English, with additional language skills considered an advantage
• You are comfortable using systems and technology, including point-of-sale and reservation platforms
• You work collaboratively with others, remain calm under pressure, and use sound judgment to resolve challenges

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

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