Restaurant Host | Part-Time | PPL Center (Chickie’s & Pete’s)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Restaurant Host greets and facilitates guest experience by properly welcoming all guests, organizing server sections, accompanying guests to their tables and maintaining an efficient guest flow. The guest’s first and last point of contact with a Chickie’s & Pete’s team member, and therefore the service they provide, is critical to starting and ending the guest’s experience positively.

This role pays an hourly rate of $9.00-$12.00 and is tip-eligible.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 16, 2026.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA, and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest event venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Chickie’s & Pete’s is a full-service bar and restaurant located within PPL Center, serving lunch Tuesday through Friday and open for events.

• Ensure that the foyer and host area is clean and neat at all times
• Smile and maintain a positive attitude at all times
• Greet guests in a warm, friendly and professional manner
• When possible, seek out guests personally when their table is ready rather than making an announcement
• Accompany guests to their tables and let them know who their server will be
• Inform guests about new menu items/specials, entertainment and area events
• Communicate with staff to ensure seating of guests occurs as per the organized seating chart in an order that does not overload the kitchen or a particular server
• Answer the phone in a friendly and professional manner. Always remember the person on the other end is a potential guest
• Respond appropriately to guest complaints; bring any issues to management’s attention
• Accompany guests who are there for a party to the appropriate party area
• Carefully pack all to-go orders
• Perform cashier functions for take-out orders and merchandise
• Stock all retail items and take inventory as needed
• Perform marketing and other promotional services as needed
• Clean, clear and set tables as needed
• Complete beginning, change, and end of shift side duties
• Keep restrooms clean and stocked at all times
• Thank all guests for coming as they leave the restaurant

• High school diploma or equivalent preferred
• Previous experience as a restaurant host preferred
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests
• Ability to work a flexible schedule including nights, weekends, some holidays, and long hours
• Ability to prioritize tasks in a fast-paced environment
• Previous cash handling experience preferred.
• Ability to learn to operate a cash register and corresponding system accurately.
• Must perform physical activities in a variety of environmental conditions that require moderate strength, including cleaning, climbing, lifting, walking, balancing, and handling of materials.
• Must be able to stand for long periods of time

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.