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Skills
Communication Skillsunmatched
Detail Orientedunmatched
English Languageunmatched
Follow Throughunmatched
Food and Beverage Industryunmatched
Order Processingunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Restaurantunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
Description
JOB DESCRIPTION:
The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests' needs and expectations are exceeded, and to resolve any issues efficiently and effectively to the guest's satisfaction.
JOB RESPONSIBILITIES:
Greet guests personally as they enter the establishment
Answer telephones using appropriate etiquette
Accept to-go orders over the telephone
Receive and record dining reservations on the telephone
Ensure the proper setup of dining room
Ensure dining room seating is controlled and that there is server parity in number of tables
Ensure neatness and cleanliness of stations
Present menus, make recommendations and take orders if necessary
Assist other food and beverage staff when necessary
Liaise between staff and customers to ensure great service
Anticipate and address guests' service needs
Thank guests with genuine appreciation
JOB QUALIFICATIONS:
Prior food and beverage industry experience preferred
Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
Strong written and verbal communication skills
Positive, upbeat attitude and personality
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision