Description:
As the Restaurant Leader (RL), you will manage the overall
operations of the restaurant including the restaurant's financial health, profitability,
and success. Through leadership, development, and engagement of the restaurant
team you will be key in creating legendary experiences for guests. The RL
operates under the direction of the District Manager and directly leads a team
of an Assistant Leader, Hourly Shift Leaders and Team Members (8-20 employees).
This position has the potential to grow into a Multi-Unit position. Buffalo
Wild Wings GO has an atmosphere that creates stories worth telling - for our
guests and for our Team Members. With our famous wings and flavors in a
streamlined and counter-service environment, this is the place to start the
next phase of your career. We're a brand on the rise, and we need great people
as we write the next chapter of our story.
Summary Of Responsibilities:
PROFITABILITY
Has primary accountability for the restaurant P&L and
actively manages towards desired financial outcomes
Reviews key P&L lines to increase profitability for the
restaurant
Drives sales through proactive guest service, people
development & operations management
GUEST
Motivates and directs employees to exceed guest
expectations with accurate, friendly, and fast service in a clean facility
Manages the guest experience through operations and timely
response to Guest issues
Problem solves guest feedback systems to determine root
causes and develops action plans to address issues
Identifies and interacts with the community to engage the
prospective guest and execute local marketing initiatives
PEOPLE
Leads the restaurant’s recruitment and selection process to
build and retain an effective restaurant team
On-boards new employees by training and guiding them through
the certification process
Inspires the restaurant team by effectively managing
individual and team recognition programs
Provides coaching and feedback to Team Members, Shift Leaders,
and Assistant Leaders to increase the restaurant team’s capabilities and raise
restaurant performance
Operations
Manage restaurant labor using optimal Leader staffing and
Team Member scheduling
Ensures that the restaurant upholds operational and brand
standards
Performs duties of the Assistant Leaders & Shift Leaders
when necessary
Conduct weekly operational meetings with the Leadership team
Qualifications And Skills:
Must be at least eighteen (18) years of age
High School Diploma or GED required
1-2 years of previous restaurant management experience
Ability to prioritize own and others’ work and time to meet
deadlines and objectives
Demonstrated leadership skills
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for
the proper functioning of the restaurant
Benefits
Paid time off
401k
Low-cost Health insurance
Dental/Vision insurance
Bonus potential
Free meals and discounts
Daily pay options
Working vantage retail discount site
Growth opportunities