Administrative Skills, Catering Services, Coaching, Conflict Resolution, Corporate Policies, Corrective Action, Customer Support/Service, Forecasting, Housekeeping/Cleaning, Leadership, Operations Management, People Management, Performance Reviews, Presentation/Verbal Skills, Preventative Maintenance, Regulations, Resolve Customer Issues, Restaurant, Revenue/Sales Reporting, Safety Training, Safety/Work Safety, Sales, Staff Motivation, Staff Requirements, Staff Training, Team Building, Team Player, Test Plan/Schedule, Time Management
Manager shares the responsibility of overseeing the staff, management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Manager assists in interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Manager answers guests' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.
- Continually strive to develop staff in all areas of managerial and professional development
- Assist with recruitment and training of staff (training, developing, testing, and coaching)
- Assist in creating sales goals
- Build and promote teamwork through proactive interaction
- Accommodate and anticipate guests needs
- Accurately forecast staffing needs to ensure optimum customer service
- Ensure all service standards meet KAI / Lombardi Family Concepts guidelines
- Ensure that private events, catering, and banquets are successfully executed
- Control cash and other receipts by adhering to cash handling procedures
- Prepare all required paperwork, including forms, reports and schedules
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Assist and conduct conflict resolution, corrective actions and coaching
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
- Ensure nightly and/or weekly opening and closing side duties are followed
- Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
- Provide administrative support
- Assist and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
- Accountability
- Development
- Working relationships
- Judgment
- Quality of work
- Job skills knowledge
- Productivity
- Dependability
- Reliability
- Written communication
- Verbal communication
- Manageability
- Appearance
- Teamwork
- Guest satisfaction