Summary of Position:
Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation
Duties and Responsibilities:
- Understand completely all policies, procedures, standards, specifications, guidelines, and training programs
- Through table visits ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
- Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive work environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Make employment and termination decisions consistent with General Manager guidelines for approval or review
- Fill in where needed to ensure guest service standards and efficient operations
- Continually strive to develop your staff in all areas of managerial and professional development
- Prepare all required paperwork, including forms, reports, and schedules in an organized timely manner
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
- Oversee and ensure that the restaurant policies on employee performance appraisals are followed and completed on a timely basis
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures
- Fully understand and comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests
- Provide advice and suggestions to General Manager as needed
Qualifications:
- Be 21 years of age
- Be able to communicate and understand the predominant language(s) of the restaurant’s trading area
- Have knowledge of service and food and beverage, generally involving at least 3 years FOH operations and/or assistant management positions
- Possess excellent basic math skills and the ability to operate a cash register or a POS system.** Must have knowledge of R365 and Toast POS**
- Be able to work in a standing position for long periods of time (up to 5 hours)
- Be able to reach, bend, stoop and frequently lift up to 50 pounds
- Must have the stamina to work 50-60 hours per week
Founded in 2006, Big Whiskey’s American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the ‘hometown tavern’ quickly grew to a household favorite. Big Whiskey’s continues to grow its roots in the heart of the communities we are located in.
With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!