Restaurant Manager - Grave

The Restaurant Manager is highly motivated, responsible for both back and front of the house operations, providing maximum guest service and satisfaction while achieving financial goals.

Duties:

• Identify and define business needs, implementing solutions to enhance restaurant operations, guest interactions, cost management, and revenue generation.
• Supervise the preparation of high quality, consistent products.
• Lead by example, emphasizing daily communication and commitment to excellent product and guest service.
• Ensure outstanding service to both regular and VIP guests in the restaurant and at special events, supporting the casino.
• Manage all food, beverage, and labor costs within the restaurant.
• Ensure all food safety protocols are followed.
• Stay informed about all coupons and specials.
• Collaborate with the Purchasing Department to maintain proper stock levels, inventory control and quality of purchased goods.
• Counsel, guide, train and instruct personnel in their duties.
• Ensure Assistant Restaurant Managers have the necessary knowledge and tools to perform their roles.
• Communicate with management, other departments, and designated personnel to address needs related to the Micros system.
• Address guest complaints promptly to ensure satisfactory resolutions.
• Prepare reviews, evaluations, and other employee documentation, maintaining consistency and fairness.
• Work with upper management on menus, specials and future developmental plans.
• Ensure all employees maintain the highest levels of service and professionalism, including adherence to appearance and dress code standards.
• Report any damaged or broken equipment to Engineering and upper management promptly.
• Ensure all safety standards are followed and report unsafe conditions to upper management.
• Conduct weekly and monthly employee meetings, pre and post shift meetings and counseling sessions to foster morale and productivity.
• Keep immediate supervisor informed of significant issues for prompt corrective action.
• Maintain a "hands on" approach and assist team members as needed.
• Create and manage recipe files, production schedules, specifications, and cost analysis sheets.
• Develop and implement creative menus, aiming to be the best Coffee Shop restaurant in Northern Nevada.
• Address sanitation issues in collaboration with the Executive Steward, maintaining high cleanliness and organization standards.
• Meet and greet guests and participate in promotional activities for the Peppermill Food and Beverage department.
• Attend meetings and prepare reports and financial information as requested by upper management.

Qualifications:

• A minimum of 5 + years' experience is preferred in a high-volume restaurant.
• Must have basis computer skills with Microsoft Office (Word, Excel, and Outlook).
• Must have demonstrated ability to verbally communicate in the English language.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must be able to work any day of the week, weekends and holidays.
• Must present a well-groomed appearance.