Primary Objective: Supports the Food and Beverage Outlets (Room Service, Bar Luxe , Restaurant, Seasonal Pool Bar) in addition to banquet bars to ensure the highest level of guest satisfaction and that financial goals are met. Areas of Accountability:
· Oversees the day-to-day operations in the Food and Beverage Outlets.
· Creates and communicates training tools to ensure the highest level of service understanding and ability
amongst associates.
· Communicates the Luxe Sunset Boulevard Hotel brand standards for all Food and Beverage Outlets
positions.
· Conducts monthly departmental meetings.
· Ensures positive associate relations through open communication.
· Responds quickly to associate and guest requests or complaints in a friendly manner and takes
appropriate action. Follows up to ensure satisfaction.
· Implements standard operation procedures to improve beverage cost.
· Interview, hire, train, develop, conduct performance evaluations, resolve problems and recommend
discipline and/or termination when appropriate for staff members.
· Demonstrate and enforce high standards of appearance and grooming.
· Attentive, helpful and friendly to all customers, guests, managers and fellow employees.
· Works with Director of Food and Beverage to create appropriate promotions to drive Food and Beverage
Outlet revenues.
· Prepares and audits Banquet Bar requisitions and returns to ensure proper cash handling and pouring
controls are adhered to.
· Assures that all hourly associates are provided prescribed appropriate rest and meal breaks with a “hands
on” approach.
· Consistently monitors and makes recommendations on eliminating unnecessary overtime by being “on the
floor.”
Prepare Food and Beverage Outlet weekly schedules based on business levels at hand using accurate
forecasting.
· Keeps supervisor fully informed of all problems or matters of significance.
· Performs all duties and responsibilities in a timely and efficient manner in accordance with established
company policies and procedures to achieve the overall objectives of this position.
· Maintains a favorable working relationship with all other company employees to foster and promote a
cooperative and harmonious working environment.
· Adheres to company policies and procedures.
o Attends work as scheduled.
o Follows hotel’s dress and grooming standards.
o Minimizes safety hazards by following all safety rules and procedures.
· At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
Physical Requirements:
· Pushing/Pulling: Average weight 60lbs constantly
· Lifting/Carrying: Average weight 60lbs constantly
· Standing/Walking: Constantly
· Kneeling/Crawling: Occasionally
· Reaching: Constantly
| Location | Los Angeles, CA |
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