General Purpose: Develops, implements, and maintains quality standards for restaurant facilities, including supervision and direction of service staff. Ensures excellent customer service standards are maintained.
Essential Duties:
• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc. • Ensures that the restaurant and restaurant facilities are kept clean, well-stocked, and organized. • Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair. • Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. • Greets guests at tables to ensure complete customer satisfaction and attention to guest needs. • Ensures established cash handling procedures are utilized to accurately charge customers. • Creates revenue forecasts and reports. • Monitors restaurant budget. • Oversees daily restaurant activities to include: • Serving tables • Bussing tables • Seating guests • Room service • General clerical/cashier duties
Responsibilities:
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates. • Addresses complaints and resolves problems. • Manages department members that may include, but is not limited to: • Food and Beverage Supervisor • Host • Server • Cashier • Assures that effective orientation and training are given to each new associate. • Develops ongoing training programs and tests for comprehension.
Requirements:
• Associate's degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
• Frequently stands, walks, talks, and hears. • Regularly uses hands, reaches with hands and arms. • Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells. • Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Environment/Noise:
• Occasionally works in extreme heat, wet, or humid conditions (non-weather). • Occasionally works in outdoor weather conditions. • Noise level is moderate.
Certificates/Licenses:
• ServSafe Certified Food Manager (Food & Alcohol) or TIPS equivalent
Job Knowledge, Skill, and Ability Preferences:
• Ability to read and speak English may be required in order to perform the duties of the job (e.g., the associates may be required to communicate with English-speaking customers or co-workers, the manuals for the equipment the associates may use are in English). • Must meet state age requirements for handling alcoholic beverages. • Working knowledge of wine, spirits, and regional cuisines. • Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates. • Strong problem analysis and problem resolution skills. • Strong multi-tasking, organizational, and time management skills to ensure a quick response to client needs. • High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy. • Strong written and verbal communication skills. • Strong leadership and people management skills. • Professional and courteous demeanor. • Ability to create high-performance teams and to be a strong team player. • Demonstrate a strong commitment to company values. • Organizational development abilities with a strong focus on individual and team advancement. • Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, and Microsoft Outlook. • Ability to maintain effective financial accountability to the company and to the ownership. • Complete and comprehensive understanding of the physical infrastructure, food, and beverage controls, and financial back-office systems of a hospitality/food service environment. • Working knowledge of food and beverage service equipment and current trends. • Exceptional personal hygiene and positive representation of the organization to Troon employees, clients, and vendors.
Note: This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.