Brought to you by DineAmic Hospitality and situated in the heart of the Loop in downtown Chicago, Prime & Provisions is an award-winning steakhouse known for its dry-aged steaks, fresh seafood, exceptional hospitality, and sophisticated dining experience.
Prime is seeking is seeking experienced and enthusiastic Restaurant Managers who will assist with day-to-day operations of all (FOH) front of house team members while driving sales, managing costs, and delivering an exceptional guest experience. Ideal candidates will have at least 3 years of management experience in a full-service, high-volume restaurant, excellent interpersonal and communication skills, and the capability to recruit, train, and develop high-performing team members.
Essential Responsibilities + Duties
Operations Management
- Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts)
- Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement and monitoring food presentation and service.
- Ensure that all paperwork, documentation, reporting and administrative duties are completed accurately and on a timely basis.
Guests Service
- Manage reservations, greet guests, and ensure efficient table service
- Build rapport and establish relationships with guests to foster a loyal customer base and increase the likelihood of repeat business and positive reviews
- Listen actively and empathetically to defuse tense situations and resolve guests’ issues quickly and professionally.
Staff Management
- Hire, train, and supervise restaurant staff, including servers, bartenders, bussers, and hosts.
- Clearly communicate job expectations and monitor, address and document individual employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action
- Hold team members accountable to company policies, safety standards, and providing excellent customer service.
- Maintain a safe, secure, and healthy environment by establishing, following, and enforcing regulations regarding food safety, hygiene, and employee health standards.
- Other duties as assigned within the scope of the role
Education + Experience Requirements
- Minimum of 2 years of management experience in a high-volume, full-service restaurant; fine dining or upscale dining experience strongly preferred.
- Strong knowledge of food, wine, and beverage service.
- Wine certification (WSET, Court of Master Sommeliers, or equivalent) preferred; advanced wine knowledge required.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Valid Allergen, Sanitation and ServSafe Certifications required
Work Context and Physical Demands
- Have a high level of social contact; Work very near customers and coworkers.
- Often work indoors, but may work outdoors on occasion.
- Must be able to be physically active for long periods without getting tired or out of breath.
- Must be able to stand or walk for long periods of time; use their hands to handle or control objects and tools
- Must be able to speak clearly so listeners can understand and understand the speech of another person.
- Often work 50 hours or more per week.
- Often work nights and weekends
Core Competencies
- Accountability
- Adaptability
- Communication Skills
- Emotional Intelligence
- Integrity
- Personal Development
- Professionalism
- Self-Management
- Teamwork and Collaboration
- Technical Proficiency with computers and POS systems
Benefits + Perks
- BCBS Medical
- BCBS Dental
- EyeMed Vision
- Company-paid Short-term Disability Insurance
- Company-paid Life and AD&D Insurance
- Company-paid Employee Assistance Program
- Paid Time Off
- Paid Sick Leave
- Commuter Benefits
- 401K + Match
- Monthly Food & Beverage Allowance and Discount
DineAmic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.