Restaurant Operations Management

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to more than 2,000 locations across 25 states. With over 45,000 Associates, the company is known for providing clear career paths and long-term growth opportunities through a strong promote-from-within culture. Waffle House has built a widely recognized brand through the loyalty and support of its Customers and a commitment to caring for people on both sides of the counter. The company operates 24/7, offering consistent, reliable service early mornings, late nights, and every hour in between. Team members in Restaurant Operations and Corporate Support play an important role in carrying forward the founders’ mission of great food and genuine hospitality.

Role Description The Restaurant Operations Management role at Waffle House, Inc. is a full-time, on-site position based in Carrollton, GA. This role oversees daily restaurant operations, including managing service standards, monitoring food quality and safety, and ensuring a clean, welcoming environment. The manager schedules and leads Associates, supports hiring and training, and provides coaching to maintain high performance and strong customer service. Responsibilities include managing inventory, monitoring costs, supporting budgeting and sales targets, and resolving guest concerns promptly and professionally. The role also involves upholding company policies, reinforcing Waffle House culture, and fostering a positive, inclusive workplace where team members can grow their careers.

Qualifications

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• Restaurant operations and supervisory skills, including team leadership, shift management, and staff scheduling.
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• Experience in customer service and guest relations, with the ability to handle issues and maintain a hospitable dining environment.
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• Basic financial and operational skills, such as inventory control, cost management, and understanding of sales metrics.
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• Knowledge of food safety, sanitation, and compliance with health and safety regulations in a restaurant setting.
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• Strong communication and interpersonal skills, with the ability to train, coach, and motivate diverse teams.
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• Proven ability to work in a fast-paced, 24/7 environment, including flexibility for weekends, holidays, and varied shifts.
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• Prior experience in restaurant or hospitality management is preferred; supervisory experience in other customer-facing industries is beneficial.
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• High school diploma or equivalent required; additional education in hospitality, business, or management is a plus.
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