Restaurant Server - Knoop

Canopy by Hilton, a modern boutique hotel situated in downtown Grand Rapids, is seeking skilled servers to support guest service operations at Knoop, the hotel's stunning rooftop cocktail lounge! If you have a passion for food and beverage and are dedicated to providing outstanding service and hospitality to our guests, we can’t wait to hear from you!

JOB SUMMARY: Knoop servers are responsible for greeting and serving guests to ensure efficient and exceptional customer service. 

ESSENTIAL JOB FUNCTIONS: 

• Greets and seats guests as quickly as possible, presents them with menus and answers questions regarding meal preparation as the expert representative for the restaurant. 
• Makes meal and drink suggestions as needed uses suggestive selling techniques. 
• Takes order, presents check to the kitchen staff. 
• Records all sales using appropriate cash register and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift. 
• Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment. 
• Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to resolve. 
• Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards. 
• Reports all tips received on a daily basis and records them on a tip declaration sheet. 
• Assists with room service duties as necessary 
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. 
• Ensure knowledge of menu and all food products and daily specials 
• Uses guest’s names whenever possible and learns guest preferences. 
• Attend meetings/training as required by management. 
• Performs any other duties as requested by supervisor. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills. 
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job. 
• Extensive knowledge of Food and Beverage etiquette service standards. 
• Outstanding organizational and time management skills. 
• Must be detail-oriented in reviewing final drink and food products. 
• Ability to multitask, prioritize and work with a team. 
• Must be energetic and able to work in a fast-paced environment. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. 
• Able to wear proper uniform in accordance with Lodgco Hospitality policies and procedures. 
• Perform other duties as requested by management.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent experience required. 
• 6 months + of experience working in a server role. 
• Applicable state certifications as required. 

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license and safe driving record may be required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity. 

This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally. The employee is required to have visual acuity to operate machinery and tools, determine accuracy, neatness and thoroughness of food and make general observations of facilities. This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level. 

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.