Restaurant Server

The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations.

A Physical Requirements section follows, outlining expectations applicable to all positions.

Each responsibility is assigned a weight indicating the percentage of the job it represents. For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%.

Job Function

Guest Service and Dining Operations

• Greet guests promptly and courteously upon arrival.
• Present menus, answer questions, and make recommendations regarding food and beverage selections.
• Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.
• Deliver food and beverages to guests in a timely and professional manner.
• Monitor guest satisfaction and respond promptly to requests or concerns.
• Maintain knowledge of menu offerings, daily specials, and promotions.
• Prepare tables for service by setting up linens, silverware, and glassware.
• Clear and reset tables to maintain cleanliness and readiness for new guests.
• Process guest payments accurately and efficiently.
• Collaborate with kitchen and bar staff to ensure timely and accurate service.
• Follow all food safety, sanitation, and hygiene standards.
• Assist with opening and closing duties for the restaurant.
• Maintain cleanliness and organization of dining and service areas.
• Follow all hotel and restaurant policies and procedures.
• Attend all required meetings and trainings.
• Assist with additional food and beverage duties as assigned.

Professionalism and Style Expectations

Personal Effectiveness

• Complete tasks accurately, efficiently, and with attention to detail.
• Adapt to varying business levels in a fast-paced environment.
• Take responsibility for maintaining personal performance standards.
• Present a professional appearance and maintain grooming standards.
• Work collaboratively with team members and other departments.

Communication

• Communicate clearly and professionally with guests, team members, and management.
• Actively listen to guest concerns and respond appropriately.
• Share relevant service information with appropriate personnel in a timely manner.
• Treat co-workers, supervisors, and guests with respect at all times.

Physical Requirements

These are required of every associate:

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry a minimum of 50 pounds.
• Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.
• Ability to hear, write, and communicate effectively.
• Ability to safely carry trays, dishes, and service items.
• Additional duties may be assigned as needed.

Additional Responsibilities Specific to This Position

• Must possess a working knowledge of food and beverage service practices.
• Must have a basic understanding of applicable health and safety regulations.
• Must demonstrate basic mathematical and customer service skills.
• High school diploma or equivalent is required; additional education is preferred.
• Ability to obtain any required food safety certifications in a timely manner.
• CPR certification is preferred; first aid training is a plus.
• Additional language proficiency is preferred.