Service Manager

4 Rivers Smokehouse | Middleton by The Villages

Lead with Heart. Serve with Purpose. Grow with 4 Rivers.

4 Rivers Smokehouse is looking for an energetic, people-focused Service Manager to join our leadership team at our Middleton location in The Villages. If you're passionate about hospitality, developing great teams, and creating memorable guest experiences, we'd love to meet you.

As a Service Manager, you'll lead front-of-house operations while helping build a culture where both guests and team members feel valued. You'll work alongside the General Manager and leadership team to drive operational excellence, support team development, and ensure every guest leaves happier than when they arrived.

What You'll Do

• Lead and coach front-of-house team members to deliver exceptional hospitality
• Assist with hiring, onboarding, training, scheduling, and team development
• Foster a positive, high-energy work environment built on teamwork and accountability
• Ensure cleanliness, food safety, and operational standards are consistently maintained
• Monitor labor and staffing needs to support efficient operations
• Respond to guest feedback and resolve concerns with professionalism and care
• Partner with the kitchen and management teams to ensure smooth daily operations
• Support special events, community initiatives, and other operational projects as needed

What We're Looking For

• 2+ years of restaurant, hospitality, or leadership experience
• A passion for serving guests and developing people
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Flexible availability, including nights, weekends, and holidays
• High school diploma or equivalent

Preferred Qualifications

• Previous restaurant management or supervisory experience
• Food Safety Management Certification (or willingness to obtain)
• Experience with Microsoft Office, R365, or learning management systems such as Schoox

Why Join the 4R Family?

At 4 Rivers, we believe our people are our greatest asset. That's why we offer benefits and perks designed to support your personal and professional growth:

• Competitive salary and bonus opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation
• Paid Parental Leave (up to 6 weeks)
• Health & Wellness Reimbursement Program
• Cell Phone Reimbursement
• Employee Assistance Program (including mental health resources)
• Career Development through 4R University
• Community Service Days and Volunteer Opportunities
• Quarterly Team Events and Annual Company Celebrations
• Work-Life Balance with Early Closures and Major Holidays Off

If you're ready to grow your career with a company that values servant leadership, community involvement, and genuine hospitality, apply today and become part of the 4 Rivers family.

4 Rivers Smokehouse is an Equal Opportunity Employer and a Drug-Free Workplace. Background checks are required.

4 Rivers Smokehouse began with the launch of the “Barbecue Ministry” in 2004, when John hosted a cookout fundraiser to support a local family whose young daughter was battling cancer. This one event resulted in a passion for supporting local schools, churches, and charitable organizations. After trials, tribulations, and a whole lot of burnt ends, we finally flipped that “Hot Brisket Now” sign on in October of 2009. Within the first hour, a line had formed out the door…and then around the corner.

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