Role: Restaurant Shift LeadEmployer: Capriotti’s Sandwich ShopLocation: Capriotti’s Sandwich Shop in Cranberry Township, PA Compensation: Competitive Hourly Pay (Based on Experience)Job Type: Full-Time or Part-Time
Benefits:
- Employee Assistance Program (EAP)
- Health benefits (for eligible team members)
- Free meals and generous employee discounts
- Monday Thru Friday morning
- Ongoing paid training and leadership development
- Opportunities for advancement
We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership.At Capriotti’s, every team member plays an important role in creating memorable guest experiences.Position OverviewThe Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment.You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment.This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.Responsibilities
- Supervise and support team members during daily restaurant operations
- Delegate tasks and ensure all shift duties are completed efficiently
- Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
- Provide excellent guest service and resolve customer concerns professionally
- Follow company policies for food safety, sanitation, and cash handling
- Assist with scheduling support, labor management, and inventory monitoring
- Maintain cleanliness and organization throughout kitchen and dining areas
- Support smooth shift transitions through clear communication with management
- Recognize and encourage team performance and positive contributions
- Promote a team culture built on respect, accountability, and professionalism
What We’re Looking For
- Previous experience in restaurant, food service, hospitality, or retail leadership preferred
- Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
- Strong customer service and communication skills
- Ability to lead and motivate team members in a fast-paced environment
- Excellent time management, organization, and problem-solving skills
- Dependable, adaptable, and team-oriented mindset
- Must be at least 16 years old
- Flexible schedule including nights, weekends, and holidays
At Capriottis, we believe in helping our team members grow their careers. Whether you’re looking to gain leadership experience or work toward restaurant management, this role can be the next step in your professional journey.Apply today, if you are a good fit for this role! We look forward to meeting you!
Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.
Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.