BE A PART OF OUR SUCCESSEducational Assistance with DeVry University with complimentary laptopImmediate Family Members are also eligibleCompetitive Pay with Service Award IncentiveGet paid daily through Daily PayComprehensive Health Benefits including Medical Dental Vision and more401k retirement savings with company matchFlexible ScheduleAll you can eat pancakes meal discountsEmployee Discount ProgramDevelopment Pathway Step by step process to grow your career3 College Credits hours for completing manager trainingFounded in 1958 Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious homestyle food at a great value.Perkins has experienced years of success through ensuring 100 guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success has an unmatched commitment to their employees and employees the best in the industry you are in the right placePosition DescriptionAs a Service Leader you will be responsible for achieving guest satisfaction through implementation of company policies procedures programs and performance standards. In addition you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.ResponsibilitiesEnsures that all guests are properly greeted seated and served.Accountable for proper resolution of all guest complaints.Accountable for proper handling of cash credit card information gift cards and all things related to the payment of guest checks.Ensures proper control of the facility and equipment through preventive maintenance repairs security measures and adherence to safety and sanitation requirements.Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance.Takes responsibility and verifies that all menu items are prepared and served according to standards.Anticipates identifies and corrects system breakdowns to achieve maximum guest satisfaction.Communicates with Manager on Duty and coworkers regarding productservice deficiencies equipment safety problems etc.Responsible for change fund cash register and guest check control. Performance will have a direct affect on the units sales and profits through consistent guest satisfaction and cost controls.QualificationsBasic skills such as sanitation safety and customer service taught through in-house trainingTrustworthy can be relied upon to deal with payment of guest checks and operate cash registerMust be able to communicate clearlyMust be able to coordinate multiple tasks simultaneouslyPhysical Requirements Environment Work ConditionsMust have high level of mobilityflexibilityMust be able to work irregular hours under heavy stresspressure during peak timesMust possess a high level of coordinationMust lift and carry serving trays weight up to 20 pounds for distances up to 30 feetMust be able to fit through an opening 30" wideRequires frequent reaching bending pushing and pullingExposure to heat steam smoke cold and odorsRequires continual standing and walkingDisclaimerThis job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended however to be an accurate reflection of those principal job elements essential for making decisions related to job performance employee development and compensation. As such the employee may perform other duties and responsibilities as required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Founded in 1958 Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse moderately priced menu featuring breakfast lunch dinner and bakery offerings and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concepts ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins were always updating our menu with fresh flavorful and innovative items that take their place right alongside Perkins iconic guest favorites some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100 guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success has an unmatched commitment to their employees and employees the best in the industry you are in the right place