Supervise the restaurant staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
Perform and supervise the staff’s compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant and equipment. Supervise adherence to all safety protocols.
Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Train restaurant employees to maximize productivity and minimize waste.
On time and at work when scheduled, and in proper uniform if applicable.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Numbers & Facts
Location
Lexington, Kentucky
Website
https://www.tpghotelsandresorts.com
Skills
Accounting Policiesunmatched
Blood-Borne Pathogensunmatched
Card Processingunmatched
Career Counselingunmatched
Communication Skillsunmatched
Emergency Proceduresunmatched
Fire Safetyunmatched
Food Safetyunmatched
Food and Beverage Industryunmatched
Inventory Managementunmatched
Maintain Complianceunmatched
Order Suppliesunmatched
People Managementunmatched
Performance Reviewsunmatched
Procedure Developmentunmatched
Productivity Managementunmatched
Regulationsunmatched
Reporting Skillsunmatched
Restaurantunmatched
Safety Complianceunmatched
Safety Processunmatched
Safety/Work Safetyunmatched
Sanitationunmatched
Staff Trainingunmatched
Time Managementunmatched
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