Restaurant Supervisor

Are you inspired by nature, food and beauty? We invite you to join a friendly and innovative team of dedicated hospitality professionals to provide a world class guest experience as a Restaurant Supervisor at Post Ranch Inn. 

As a member of Post Ranch Inn and Sierra Mar, the Hourly Supervisor – Dining Room
Operations supports the daily execution of service and operational standards to ensure a seamless
and elevated guest experience. This role is focused on floor presence, service coordination,
communication, and operational support during daily service periods.

ESSENTIAL JOB FUNCTIONS:
Promote a positive, warm, professional, and refined dining experience for all guests
Provide on-floor leadership during all scheduled service periods
Assist with guest requests, special accommodations, and service recovery opportunities
Support seamless communication between the dining room, kitchen, host team, bar team, and
resort departments
Ensure dining room ambiance and presentation standards are maintained at all times. During
service, this includes: music, lighting and lighting position (indoor & outdoor), fireplace,
temperature, table placement and pre-sets, chair placement, detailing the space, bathroom
cleanliness, bar cleanliness, service station cleanliness and host stand cleanliness
Support in-room dining operations including delivery coordination, pool service, picnic lunches,
and early departure breakfasts
Monitor table timing, pacing, and service flow to ensure an exceptional guest experience
Execute opening and closing procedures according to established SOPs
Maintain cleanliness and organization of dining room areas, service stations, host stand,
bathrooms, and bar areas
Assist service staff during busy service periods to maintain smooth operations
Lead by example through professionalism, urgency, hospitality, and teamwork
Assist in the communication and planning with guests involving but not limited to: Large groups,
third-party amenities, unique guest requests, and guest recoveries.
Support the Culinary Director by assuring the service and hospitality standards set forth by the
Culinary Director are upheld by each staff member at all times.
Work in tandem with the Wine Director and Lead Bartender to provide the service staff with
materials, training, and guidance to ensure thorough knowledge of steps of service, product,
menus -- including but not limited: to food, cocktails, wine, beer, spirits and all related steps of
service
Monitor staff performance to ensure SOPs and guidelines are being followed, including but not
limited to: attendance, sidework, SOPs, demeanor, appearance, professionalism, paperwork,
opening/closing procedures.
Oversee the submission of maintenance requests and follow-up with the maintenance team to
ensure the aesthetic and functionality of the dining room is upheld. Lead pre-service in the
absence of the Culinary Director
Most importantly, foster a culture of support, encouragement, teamwork, innovation, creativity
and professionalism while leading by example with effective communication and ongoing staff
development and support.

MINIMUM EDUCATION & EXPERIENCE:

• Must have a High School diploma, college or secondary education preferred
• Minimum 2 years of experience in a refined dining or luxury hospitality environment preferred
• Previous lead server or captain experience strongly preferred
• Proven ability through work experience in providing elevated guest service
• Valid Driver’s Licence
• Able to pass a general background and reference screen

PHYSICAL REQUIREMENTS:

• Ability to use repetitive hand and body motions
• Ability to stand and walk for extended periods of time
• Requires repetitive motions such as grasping, writing, typing, listening, hearing and visual acuity
• Must be able to lift up to 50 lbs. on a regular and continuing basis

• Competitive pay: $ 40/hour
• Medical, dental, and vision insurance for FT Employees
• Paid vacation for FT Employees
• 401(k) with employer matching
• Bereavement leave
• Cell phone reimbursement / depending on position
• Employee discounts across the property
• Exclusive Guest Experience Stays to enjoy the property as our guests do
• Discounted rates at our sister property, Cavallo Point Lodge

ABOUT US: Post Ranch Inn is one of the most acclaimed five star luxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guestrooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.

Post Ranch Inn is a member of the prestigious Preferred Boutique Hotel group, and hotel amenities include the Sierra Mar restaurant.  This Wine Spectator Grand-Award winning restaurant offers exquisite dining with a menu that changes daily, complimentary gourmet breakfast buffet and a spectacular setting with endless ocean views. Guests can relax by the pools and take in the splendid views; rejuvenate with an in-room massage, spa treatment or yoga class; or explore all that nature has to offer.  Picturesque Monterey and Carmel are a short drive away.

Post Ranch Inn offers its employees a chance to experience Big Sur at its finest. We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays. In addition to these wonderful benefits, Sierra Mar offers an employee culinary reference library, educational trips, ongoing culinary education and the opportunity to pick fresh ingredients directly from our garden on property.