• Northampton, MA
    4 days ago

    Job Description

    Coolidge Park Cafe & Wiggins Tavern 

    We are seeking a motivated and service-oriented professional to lead daily front-of-house and/or back-of-house operations in a fast-paced dining environment. The ideal candidate is organized, approachable, and committed to delivering a positive guest experience while supporting a productive and collaborative team.

    Overview

    In this role, you will help oversee shift operations, support team members, maintain quality and service standards, and ensure smooth day-to-day execution. This position is well suited for someone who enjoys leading by example, solving problems quickly, and keeping service running efficiently.

    Responsibilities

    • Supervise daily restaurant operations and ensure service standards are consistently met.
    • Support, coach, and motivate team members during shifts.
    • Monitor guest satisfaction and address concerns in a professional and timely manner.
    • Coordinate staffing needs, shift coverage, and task assignments.
    • Help maintain cleanliness, organization, and compliance with health and safety standards.
    • Assist with opening and closing procedures, cash handling, and shift reporting as needed.
    • Communicate effectively with management and team members regarding operational needs.
    • Monitor product quality, service flow, and inventory levels to support efficient operations.

    Qualifications

    • Previous experience in a restaurant, hospitality, or food service environment.
    • Experience in a leadership, shift lead, or supervisory role preferred.
    • Strong communication, problem-solving, and interpersonal skills.
    • Ability to remain calm and professional in a busy, fast-paced setting.
    • Demonstrated ability to lead a team and support excellent guest service.
    • Basic understanding of food safety, sanitation, and operational best practices.
    • Flexible availability, including evenings, weekends, and holidays as needed.

    Preferred Skills

    • Training and development experience.
    • Knowledge of scheduling, inventory, or POS systems.
    • Experience handling guest feedback and resolving service issues.
    • Ability to manage priorities and maintain attention to detail.

    What We Offer

    • A supportive and team-focused work environment.
    • Opportunities to build leadership and operational experience.
    • Competitive compensation based on experience.
    • Potential for growth within the organization.

    Additional Information

    This position requires a hands-on leader who can balance guest service, team support, and operational excellence. If you are passionate about hospitality and enjoy creating a positive experience for both guests and team members, we encourage you to apply.

    Numbers & Facts

    LocationNorthampton, MA

    Skills

    • Best Practicesunmatched
    • Business Operationsunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Detail Orientedunmatched
    • Food Safetyunmatched
    • Food Servicesunmatched
    • Interpersonal Skillsunmatched
    • Inventory Levelsunmatched
    • Leadershipunmatched
    • Operational Supportunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Point of Sale (POS) Systemsunmatched
    • Problem Solving Skillsunmatched
    • Quality Managementunmatched
    • Quality Monitoringunmatched
    • Restaurantunmatched
    • Safety Complianceunmatched
    • Safety Standardsunmatched
    • Sanitationunmatched
    • Staff Requirementsunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched

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