Accounting, Beverages, Billing, Community and Social Services, Cook Dishes, Customer Support/Service, Dental Insurance, Detail Oriented, Employee Assistance Plan, Establish Priorities, Inventory Levels, Operations, Order Management, Organizational Skills, People Management, Physical Demands, Problem Solving Skills, Resolve Customer Issues, Restaurant, Time Management, Vision Plan
The Sonnenalp Hotel is seeking a full-time, year-round Restaurant Supervisor to oversee daily service operations while guiding and supporting the restaurant team to maintain the highest standards of hospitality.
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until April15th or until the positions are filled.
Wage: $20.00 - $24.00 /hour
Primary Purpose of Position
The Supervisor oversees front of the house operations in the restaurant during breakfast service. They will ensure consistent, superior service and food, stepping into all positions in the restaurant as necessary. They are responsible and have the authority to take care of immediate guest and staff issues. The Supervisor will comply with, and enforce all hotel/restaurant policies and procedures.
Essential Duties and Responsibilities
- Prioritize and organize all phone messages regarding reservations
- Supervise staff to make sure they are properly prepared for an upcoming shift and provide them with the tools they need to perform well; menu terminology, 86 list, special group needs, etc.
- Supervise staff during a shift to ensure greatest guest satisfaction; points of service, attention to detail, etc.
- Work with kitchen staff to make sure food is being prepared in an organized and timely manner
- Check with customers during their meal to see if they are happy with their dining experience
- Help control food and alcohol costs by coding invoices, charting ongoing costs, and checking prices
- Keep staff educated and tested on menus and LHW standards
- Help keep restaurant properly stocked by placing orders for coffee and tea and letting the appropriate managers know if we have shortages of products such as wine, beer, liquor and food
- Handle inventory matters monthly, get to accounting in a timely manner
- Manage bar ordering (liquor, beer, soft beverages, and coffee)
Education/Experience
- At least two years of restaurant supervisory experience preferred
- At least two years fine dining experience preferred
- Degree in Hospitality or Restaurant Management preferred
Special Skills/Equipment
- TIPS certification helpful
- Excellent customer service and problem solving skills
- Strong wine and liquor knowledge
- Strong computer skills required
- Strong organizational skills required
- Experience with Squirrel POS and Open Table preferred
Essential Physical Requirements
- Required to work evenings, holidays and weekends, sometimes in excess of 40 hours per week
- Job requires standing or walking for the full duration of the shift.
Benefits:
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay, Paid Time Off and Sick Pay
- 401(k) Retirement Plan & Roth 401(k)
- Voluntary Life Insurance
- Short Term & Long Term Disability
- Employee Assistance Program
- Parking Credit or Discounted Bus Passes
- Employee Shift Meal
- Paid Community Service