Restaurant Systems Analyst/Programmer - Orlando Based

POSITION REQUIREMENTS: This is an on-site position Monday – Thursday with flexibility to work remotely on Fridays and is based at Red Lobster’s corporate office in Orlando, FL. 

POSITION DESCRIPTION

The Restaurant Systems Analyst role reports to the Senior Manager, Operations Systems. This is a key role supporting our Operations Services Team. The individual is responsible for maintaining POS, MES, and Menu Systems databases — including recipe creation, programming correct units of measure (UofM) for new products, and ongoing maintenance of menu content across all platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following are examples of key responsibilities and are not an exhaustive list of all duties or responsibilities that are required of the employee for this job. Duties may change depending on business needs.

• Program and maintain DASH Point of Sale (POS) system.
• Independently plan, manage, and execute system setup to support all marketing and beverage initiatives, including national promotions, tests, and core menu changes.
• Program menu items including necessary supporting screens and appropriate controls.
• Establish appropriate screen placement and functionality.
• Lead alignment with restaurant operations to ensure POS setup is operationally friendly.
• Implement and audit accuracy of price changes.
• Create and maintain electronic recipes for all menu items.
• Responsible for building recipes in the menu system that are used for weekly financial margin reporting and monthly waste reporting.
• Support the culinary team with recipe costing for new menu items.
• Set up all new ingredients ensuring yields and UofMs are accurate.
• Lead maintenance of menu content for all online ordering platforms.
• Lead responsibility for maintaining the menu content database used for publishing online menus for Red Lobster and all third-party delivery partners.
• Update all online menu offerings, price, copy, photographs, nutrition, and calorie information.
• Lead initiatives to improve visual presentation and simplification of online menus.
• Maintain structured tracking of all current and upcoming menu initiatives.
• Initiate software solutions with IT that improve current processes.
• Work closely with the IT Help Desk to resolve restaurant support tickets and requests.

REQUIRED SKILLS

• Analytical with a strong focus on problem solving
• Exceptional attention to detail
• Highly organized, able to work in a fast-paced environment managing multiple projects
• Outstanding interpersonal skills; comfortable interacting with all levels of the organization
• Self-starter with excellent follow-through skills
• Strong customer service attitude

OTHER

Ability to work weekends if necessary

REQUIRED EXPERIENCE

• 2+ years in finance, analysis, inventory management, or IT systems analysis/programming
• Enterprise-level POS management experience
• SQL and Oracle DB experience preferred
• Restaurant operations experience a plus

EDUCATION REQUIREMENTS

2- or 4-year degree in Finance, IT, or related field preferred