Restaurant Team Member

Job Details ------------

Job Ref: 6bd345b8 Location: 1133 Scalp Ave, Johnstown, PA 15904 Category: Restaurant Team Member

Summary --------

Perform assigned workstation duties to ensure quality products and service are delivered to our customers, meeting Papa Johns standards. Comply with Papa Johns uniform appearance and operations standards as defined in the Operations Manual, Cross-Training Guidebook, and Team Member Handbook, and with federal, state, and local laws and ordinances.

Essential Duties and Responsibilities ------------------------------------

• Perform assigned workstation duties, including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.
• Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift, and completing all closing duties, including cleaning at the end of each shift.
• Enhance the companys image by complying with uniform and appearance standards.
• Contribute to an atmosphere of teamwork, energy, and fun.
• Accurately use the FOCUS System, process cash and/or credit card transactions.
• Support sales efforts by suggesting to increase the check average when taking an order.
• Protect the companys assets by maintaining organized, safe, and clean work areas and complying with safety and security standards at all times.

Position Qualifications ----------------------

To perform this job successfully, team members must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of their job.

Competencies ------------

• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results. Willing to commit the hours it takes to get the job completed. Takes responsibility for actions and achieves results overcomes obstacles.
• Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers. Builds and maintains a customer base. Delivers a high level of customer service. Searches continually for ways to increase customer satisfaction (i.e., customer feedback).
• Flexibility: Adapts and changes course of action when appropriate. Effectively transitions from task to task. Deals well with unresolved situations, frequent change, delays, or unexpected events. Maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively addresses issues or opportunities without supervision. Focuses on desired results and accomplishments. Demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives. Asks others for their ideas and opinions. Supports teams decisions. Contributes to the teams efforts.

Functional Skills ----------------

• Cash management skills

Physical Demands ----------------

• While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly, strongly, and lightly with hands, and use fine finger dexterity.
• The team member is frequently required to bend over, twist, reach above shoulder level, crouch, or stoop, kneel repetitively, use feet, and use head and neck in a twisting or static motion and to look up and/or down, push, and/or pull, and/or lift and/or move up to 50 pounds.
• Occasionally, the team member is required to sit, climb, balance, and lift and/or move over 51 pounds.

Work Environment ----------------

• While performing the duties of this job, the team member is required to work outdoors in various temperatures in a noisy environment near moving mechanical parts with dangerous equipment or sharp tools and around fumes, odors, dust, or toxic chemicals.

Additional Information ----------------------

• Must be 16 years of age or older to perform the following duties at Papa Johns pizza loading oven, tending pizza, cutting dough, docking, and dishwashing.
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.
• Non-exempt hourly position
• Provide additional documentation as required by individual states

Company Introduction -------------------

Papa Johns is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And were driven to be the best at making innovative new products and recipes.

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