Location: In-Office Hours: Monday-Friday, 8:00 AM - 5:00 PM: Flexible schedule required; shifts may occur between 7 AM and 10 PM, including weekends and holidays. Benefits: Eligible after 90 days of employment: Medical, Dental, Vision, 401(k), Paid Time Off (PTO) About the Role: Regent Restoration is a family owned business and we have a great team and a great work culture. If you like a fun and fast paced work environment, where you can feel good about helping people and making a difference in someone's life...this is the place for you.
We are currently hiring a full-time Water Damage Restoration Coordinator to join our team. If you're someone who thrives in a fast-paced environment and enjoys helping people during emergencies, we'd love to hear from you!
Key Responsibilities:
Provide compassionate, professional customer service to homeowners in distress
Answer incoming calls and help educate clients on the restoration process
Dispatch technicians to new jobs and manage active job schedules
Coordinate and adjust daily schedules for field technicians
Work closely with the Mitigation Manager and Mitigation Team to ensure jobs are completed efficiently and effectively
Build rapport with clients and ensure clear communication throughout the process
Support weekend shifts (8 AM - 5 PM) or participate in rotating shift schedules
What We're Looking For:
A positive attitude and strong desire to help others during challenging situations
Excellent communication and organizational skills
Ability to stay calm under pressure and multitask effectively
Previous experience in dispatch, scheduling, or restoration is a plus, but not required
Qualifications / Preferred Experience:
Previous experience as a Coordinator is required, with a strong background in water mitigation and construction.
Must possess excellent customer service skills and demonstrate a professional, solution-oriented mindset.
Strong attention to detail and the ability to stay organized in a dynamic, fast-paced environment are essential.
Availability to work weekends (8:00 AM - 5:00 PM) is required, with flexibility for rotating shifts.
Must be willing to work a flexible schedule, including days, evenings, weekends, and holidays, as dictated by emergency service needs. Shifts may be scheduled anytime between 7:00 AM and 10:00 PM.