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Restoration Operations Manager

SERVPRO of Southaven & Horn Lake - 11851

Olive Branch, MS

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JOB DETAILS
SKILLS
Budget Management, Communication Skills, Construction, Corporate Compliance, Customer Experience, Delivery Driving, Dental Insurance, Documentation, Emergency Response, Equipment Maintenance/Repair, Health Insurance, Leadership, Lift/Move 50 Pounds, Logistics, Maintain Compliance, Mentoring, Multitasking, On Site Support, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Profit & Loss, Project Planning, Project/Program Management, Resource Management, Safety Equipment, Safety Standards, Service Delivery, Team Player, Time Management, Vehicle Fleets, Vision Plan, Warehousing, Willing to Travel
LOCATION
Olive Branch, MS
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Restoration Operations Manager


Location: Olive Branch, MS
Job Type: Full-Time | Salary


Overview
We are seeking an experienced and driven Restoration Operations Manager to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences.


What You’ll Do
  • Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability
  • Oversee scheduling, dispatching, and resource allocation across all active jobs
  • Supervise Project Managers, Crew Chiefs, and Technicians in field operations
  • Ensure projects are completed safely, on time, within budget, and properly documented
  • Conduct daily operational meetings and regular field inspections
  • Review job files for accuracy, compliance, and completeness
  • Monitor key performance metrics such as cycle time, labor utilization, and job profitability
  • Partner with leadership on hiring, training, and performance management
  • Maintain organization of equipment, fleet, and warehouse operations
  • Enforce safety standards and ensure compliance with company protocols
  • Identify opportunities to improve operational processes and efficiency
  • Develop and mentor team members to reach their full potential
Additional Responsibilities
  • Step into field roles when needed to support operations
  • Assist with after-hours needs, including emergency and storm response
  • Support large-loss projects and logistics planning
What We’re Looking For
  • 5+ years of experience in operations, preferably in restoration, construction, or a related field
  • 3+ years of leadership or management experience
  • Strong leadership, communication, and organizational skills
  • Proven ability to manage multiple projects and teams simultaneously
  • Experience with industry tools and documentation systems is a plus
  • Relevant industry certifications are preferred
  • High school diploma required, college degree preferred
Work Environment & Physical Requirements
This role is primarily office-based but requires regular field involvement. Field work may include:
  • Lifting up to 50 lbs independently (100 lbs with assistance)
  • Standing, walking, climbing ladders, and working in active jobsite conditions
  • Exposure to varying environments, including heat, noise, and airborne particles
  • Use of safety equipment, including respirators when required
Schedule & Travel
  • Monday through Friday, typically 7:00 AM to 5:00 PM
  • Additional hours, evenings, and weekends as needed
  • Primarily local travel, with occasional overnight travel required
Why Join Us
  • Leadership role with direct impact on company growth
  • Opportunity to build and develop a high-performing team
  • Fast-paced, team-oriented environment
  • Competitive salary and career advancement opportunities
The salary range is total compensation which includes base salary plus a performance based bonus. 

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About the Company

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SERVPRO of Southaven & Horn Lake - 11851

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