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Restoration Technician

911 Restoration of Appleton-Oshkosh

Oshkosh, WI

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JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Billing Records, Communication Skills, Construction, Customer Experience, Customer Support/Service, Data Recovery, Detail Oriented, Documentation, Driver's License, Emergency Response, Environmental Protection Agency (EPA), High School Diploma, Industry Standards, Insurance, Insurance Documentation, Lift/Move 40 Pounds, Maintenance Services, Mobile Applications, OSHA, On Call, Professional Services, Quality Metrics, Safety/Work Safety, Team Player, Training/Teaching, Writing Skills
LOCATION
Oshkosh, WI
POSTED
10 days ago
Benefits:
  • Bonus based on performance
  • Paid time off
  • Flexible schedule
  • Training & development
  • Wellness resources
  • Competitive salary
  • Profit sharing

Job Title: Service Technician – Water, Fire, Mold, and Sewer Backup Restoration


Position Overview


As a Restoration Service Technician with 911 Restoration of Appleton - Oshkosh, you play a vital role in helping customers recover from disasters such as water, fire, mold, or sewage damage. You’ll perform hands-on restoration work including demolition, drying, cleaning, and sanitizing affected structures and contents. You’ll document all work performed and communicate clearly with customers, supervisors, and insurance representatives to ensure a “Fresh Start” experience for every client.


Key Responsibilities


Job Setup & Execution


  • Retrieve work orders and review scope of work prior to leaving the shop.

  • Load appropriate tools, materials, and equipment for each job.

  • Perform water extraction, demolition, debris removal, and structural drying as directed.

  • Execute fire, smoke, and soot cleanup; odor removal; and contents cleaning/pack-out.

  • Safely perform mold remediation following industry standards and company protocols.

  • Handle sewage and biohazard cleanup with care and proper protective measures.

Monitoring & Documentation


  • Conduct daily moisture readings and make adjustments to drying plans as necessary.

  • Capture detailed job documentation including photos, notes, and readings in smart phone apps.

  • Prepare clear documentation for insurance billing and project files.

  • Ensure all work meets company quality standards and complies with IICRC guidelines.

Customer Service


  • Communicate job progress, next steps, and timelines with customers in person and by phone and text.

  • Obtain customer signatures for work authorization and job completion.

  • Represent the company professionally with empathy and respect at all times.

Equipment & Safety


  • Maintain, clean, and organize company vehicles, tools, and restoration equipment.

  • Report equipment malfunctions or safety hazards promptly to your supervisor.

  • Use PPE and follow OSHA, EPA, and company safety protocols at all times.

Teamwork & Availability


  • Collaborate effectively with team members and supervisors to complete projects efficiently.

  • Participate in on-call rotation for after-hours and weekend emergency response.

Qualifications


  • High school diploma or equivalent required.

  • Prior experience in restoration, construction, or related field preferred but not required.

  • Valid driver’s license with acceptable driving record.

  • Strong attention to detail and ability to follow written/verbal instructions.

  • Customer service focused with professional communication skills.

  • Comfortable using mobile apps for job documentation (Encircle, JobSight, etc.).

  • IICRC certifications preferred but not required:

    • WTR – Water Damage Restoration Technician

    • ASD – Applied Structural Drying

    • FSRT – Fire & Smoke Restoration

    • OCT – Odor Control Technician

Physical Requirements


  • Ability to lift and carry up to 40 lbs frequently.

  • Stand, walk, crawl, kneel, and climb for extended periods.

  • Work in hot, cold, damp, or confined environments.

  • Wear a properly fitting respirator when required.

Compensation & Benefits


  • Pay Range: $20.00 – $25.00 per hour (based on experience and certifications)

  • Opportunities for overtime and bonuses

  • Paid training and advancement within the company

  • Company-provided uniforms, PPE, and restoration tools

  • Supportive team environment with growth opportunities

About 911 Restoration of Appleton - Oshkosh


At 911 Restoration, we’re not just restoring homes and businesses — we’re giving customers a Fresh Start after disaster strikes. Our mission is to provide rapid, compassionate, and professional restoration services throughout the Fox Valley area, backed by a national network and local ownership that cares deeply about our community.

About the Company

9

911 Restoration of Appleton-Oshkosh

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