Restore Manager

The ReStore Manager is responsible for the overall leadership, strategic direction, financial performance, and daily operations of the New Orleans Area Habitat for Humanity ReStore. This position provides leadership to staff and volunteers while ensuring exceptional customer service, operational excellence, safety, inventory management, and financial accountability.

The ReStore Manager is responsible for maximizing sales, donations, profitability, and community engagement while supporting Habitat for Humanity's mission of building strength, stability, and self-reliance through affordable housing.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Describe the key duties and responsibilities of the position below:

· Manage the day-to-day operations of the ReStore.

· Supervise, train, schedule, coach, and evaluate staff and volunteers.

· Hire and recommend disciplinary actions with approval from the Director of ReStore Operations.

· Develop and manage the annual budget and meet sales and profitability goals.

· Monitor daily sales, expenses, payroll, and cash controls.

· Oversee customer service, merchandising, pricing, inventory, donation intake, and warehouse operations.

· Build relationships with donors, businesses, and community partners to increase donations.

· Work with Marketing department to promote the ReStore and recruit volunteers.

· Ensure the store is clean, organized, safe, and compliant with company policies.

· Monitor key performance indicators and prepare reports for the Director of ReStore Operations.

· Recommend operational improvements to increase efficiency and profitability.

· Perform other duties as assigned.

Skills & Qualifications:

· Strong leadership, communication, and customer service skills.

· Ability to supervise and motivate employees and volunteers.

· Knowledge of retail operations, merchandising, budgeting, and inventory management.

· Proficient in Microsoft Office and Google Workspace.

· Strong organizational, problem-solving, and time management skills.

· Knowledge of furniture, appliances, and building materials preferred.

Work is performed in a retail/warehouse environment and may require climbing ladders, considerable standing, bending, kneeling, and reaching in awkward and tiring positions. Must be able to lift up to 50 pounds at times.

Competencies

· Accountability - Holds self and others accountable for measurable high quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Demonstrates commitment, resilience, and ownership.

· Achievement Orientation - Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

· Adaptability - The ability to remain fully functional by positively adapting to changing circumstances with the environment, people, procedures, strategy, etc. Holds on to the objective but is able to change their approach, view or behavior. Does not fixate on a particular approach or argument to attain a goal. Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

· Analysis and Problem Solving - Examines data to grasp issues, draw conclusions, and solve problems. Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

· Budget/Cost Control - Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and use cost-benefit thinking to set priorities.

· Creativity and Innovation - Develops fresh ideas that provide solutions to all types of workplace challenges. Identifies, collects, and organizes data for analysis and decision-making.

· Leadership -Promotes organizational mission and goals and shows the way to achieve them.

· Operating Equipment

· Use tools, machines, and vehicles to transport goods or people, or to create work products.

· Problem Solving - Resolves difficult or complicated challenges. Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each.

Physical Demands

Work is performed in a retail and warehouse environment. Must be able to stand for extended periods, climb ladders, bend, reach, and lift up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position of 40 hours of work and days must be flexible, generally Tuesday through Saturday.