Retail Activations Representative

As a Device Activation Representative, you'll answer calls from Best Buy Health customers and help them activate their wireless devices and accessories. This includes processing activations and answering questions while maintaining a friendly, helpful tone. You'll also recommend products, plans and services based on each customer's needs. To succeed in this role, you must use strong communication and problem-solving skills in your conversations.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What you'll do

• Respond to a high volume of inbound calls from customers, providing relevant and accurate information on products and services

• Answer questions and provide appropriate solutions

• Present and sell new products and health services

• Achieve performance based on goals

• Maintain knowledge of all Best Buy Health wireless products, accessories, pricing plans, promotions and services

Basic qualifications

• 6 months or more of customer service, call center or sales experience

• 6 months or more of experience troubleshooting technical issues and navigating multiple applications and systems simultaneously

• Access to high-speed internet

Preferred qualifications

• Experience working in a fast-paced call center environment

• Experience working with senior-aged customers

• Professional, energetic and positive attitude

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.