Retail and Guest Experience Associate

Overview:

Join the team that makes every guest’s visit unforgettable! In this hybrid role, you are the ultimate park guide—helping families capture memories in our shops and providing the tools they need for a perfect day of adventure. Whether you are selling the perfect superhero cape or launching a guest on a high-flying attraction, you are at the heart of the Darien Lake experience.

How You'll Make A Difference:

• Memorable Sales: Drive excitement by selling candy, apparel, and souvenirs. You’ll maintain a "picture-perfect" shop by restocking treasures and keeping displays sharp.
• Adventure Coordination: Oversee the daily operations of specialized rental and attraction locations, including the Skycoaster, Scooterpals, and Lazy River tube rentals.
• Transaction Excellence: Master the art sales and point-of-sale systems while processing park purchases and rental fees accurately and efficiently.
• Safety & Care: Act as a safety ambassador. You will ensure all rental equipment is in top shape and that guests are properly prepared for high-thrill attractions where safety is the #1 priority.
• Guest Service: Act as a one-stop shop for guest questions, providing helpful directions and a friendly smile to every visitor.

We're Looking For::

• Valuable Skills: Build a resume with "priceless" experience in high-volume customer service, inventory management, and safety operations.
• Dynamic Environment: No two days are the same! Switch between the energy of the retail floor and the excitement of the park’s premier attractions.
• The Perks: Take home more than just a paycheck with free park admission, employee discounts, and a summer full of new friendships.