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Retail Assistant Manager

That Fish Place- That Pet Place
  • Lancaster, California
    30+ days ago

    Job Description

    Assistant Store Manager
    Reports To: Store Manager
    Job Summary
    The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring an excellent customer experience, driving sales, and fostering a positive and productive work environment. This role helps lead, coach, and develop team members while upholding company values of being positive towards people and pets, eager to learn, team-oriented, and accountable.
    Essential Duties & Responsibilities
    • Assist in supervising and directing staff to meet sales, service, and operational goals.
    • Provide coaching, training, and feedback to employees to support growth and performance.
    • Ensure high standards of customer service and resolve escalated customer concerns.
    • Help manage inventory, merchandising, and product displays to maximize sales opportunities.
    • Monitor loss prevention practices and maintain store safety and security standards.
    • Support scheduling, timekeeping, and daily task assignments to ensure smooth operations.
    • Act as manager-on-duty in the absence of the Store Manager, making key decisions as needed.
    • Contribute to a positive workplace culture that encourages teamwork and accountability.
    • Assist with retention of employees.
    • Ensure compliance with company policies, procedures, and operational standards.
    Qualifications
    • Previous retail or supervisory experience required; assistant manager experience preferred.
    • Strong leadership and team development skills.
    • Excellent communication and problem-solving abilities.
    • Customer-focused with a passion for delivering exceptional service.
    • Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
    • Proficiency in POS systems, scheduling tools, and basic Microsoft Office applications.
    • Ability to stand for extended periods and occasionally lift up to 50 lbs.
    Work Environment
    This position requires a hands-on presence in the store, frequent interaction with customers and employees.  Evenings, weekends, and holidays as needed.

    Numbers & Facts

    LocationLancaster, California
    Websitehttps://www.thatpetplace.com

    Skills

    • Coachingunmatched
    • Communication Skillsunmatched
    • Corporate Policiesunmatched
    • Customer Escalationsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Employee Retentionunmatched
    • Establish Prioritiesunmatched
    • Inventory Managementunmatched
    • Leadershipunmatched
    • Lift/Move 50 Poundsunmatched
    • Loss Preventionunmatched
    • Maintain Complianceunmatched
    • Microsoft Officeunmatched
    • Multitaskingunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Operations Processesunmatched
    • People Managementunmatched
    • Point of Sale (POS) Systemsunmatched
    • Preventative Maintenanceunmatched
    • Problem Solving Skillsunmatched
    • Product Merchandisingunmatched
    • Retailunmatched
    • Retail Managementunmatched
    • Revenue Growthunmatched
    • Safety Standardsunmatched
    • Salesunmatched
    • Service Deliveryunmatched
    • Team Buildingunmatched
    • Team Playerunmatched
    • Training/Teachingunmatched

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