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Retail Assistant Store Lead

Goodwill

Columbus, OH

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JOB DETAILS
SALARY
$13–$17 Per Hour
SKILLS
Analysis Skills, Coaching, Communication Skills, Customer Relations, Funding, High School Diploma, Lift/Move 30 Pounds, Loss Prevention, Operations, Operations Management, Organizational Skills, Physical Demands, Pricing, Problem Solving Skills, Procedure Development, Process Improvement, Retail, Retail Management, Retail Operations, Revenue Growth, Risk Management, Safety/Work Safety, Sales, Sales Support, Service Delivery, Talent Management, Team Player
LOCATION
Columbus, OH
POSTED
4 days ago
Assistant Store Manager

Pay: $13/hr. - $17/hr.

About Goodwill Columbus

At Goodwill Columbus, we believe in the power of work to transform lives. Our mission is to create pathways to independence and economic mobility through growth-oriented employment. Guided by our core values-Integrity, Collaboration, Accountability, Respect, and Owner's Mindset-we strive to make a lasting impact in our community.

Position Summary

As an Assistant Store Manager, you'll help run the operations of our retail store. You'll support the Store Manager in driving sales, managing donations, and creating a welcoming shopping experience. This role is all about leading by example, keeping the store organized, and motivating your team to succeed.

Essential Job Functions & Skills

SELF

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity.

Ensures Accountability
Demonstrates personal responsibility for store standards by accurately balancing registers, preparing deposits, and faithfully following established procedures.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations.

PEOPLE

Customer Focus
Delivers outstanding service to shoppers and donors by modeling and ensuring courteous, responsive behaviors and quickly resolving customer concerns.

Develops Talent; Communicate Effectively; Directs Work
Supports the Store Manager by scheduling, training, and coaching supervisors and associates, providing hands-on guidance and reinforcing performance expectations throughout each day. Develops people to meet both their career goals and the organization's goals.

Communicates clearly using the right method and demonstrating an understanding of the unique needs of diverse audiences.

THINKING & ANALYSIS

Decision Quality

Applies sound judgment when overseeing daily operations-such as donation processing, pricing, stocking and cash handling-by balancing accuracy, efficiency, and customer needs. Effectively employs Microsoft Office Suite and other platforms to make data driven decisions.

RESULTS

Action Oriented; Drives Results
Partners with the Store Manager to achieve daily, weekly, and monthly sales goals by staying visibly engaged on the sales floor and addressing issues as they arise. Keeps shelves full, organized, and displays eye-catching to boost sales.

Optimizes Work Processes
Maintains full, organized, and visually appealing sales floors by actively overseeing stocking, sorting, and pricing activities to support consistent sales performance.

Ensures Accountability; Manages Risk
Holds self and others accountable to meet commitments.

Protects company assets and promotes a safe workplace by ensuring safety and loss-prevention practices are followed. Balances registers, prepares deposits, and ensures cashier accuracy.

Education & Experience
  • High school diploma or equivalent desirable.
  • 2-3 years of retail experience, with at least 2 years in a supervisory role.
  • Experience in resale, production, or operations management is a plus.
Work Environment & Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Typical retail store setting with moderate noise.
  • Fast-paced, hands-on environment where teamwork is key.
  • Able to stand, walk, bend, push, and reach for extended periods.
  • Regularly lift and carry up to 30 pounds (with occasional heavier lifting).
  • Good hand-eye coordination to operate registers and equipment.
Being Part of Goodwill's Story
  • A mission-driven organization making a tangible impact in the community.
  • A team that values integrity, respect, and excellence.
  • A culture focused on opportunities for professional growth and development.

About the Company

G

Goodwill

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