Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Detail Oriented, Establish Priorities, Merchandising, Organizational Skills, Point of Sale (POS) Systems, Profit & Loss, Retail, Retail Management, Retail Sales, Sales, Willing to Travel
Position Reports to: Retail Assistant Store Manager
Position Description:
The Retail Associate will drive profitability through customer engagement and retail sales excellence.
Capability Requirements: The individual must...
- Love our Lord and commit to our mission...
We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
2. Embody and embrace our values...
- Urgent Pursuit
- Sacrificial Service
- Intentional Development
- Clear Communication
- Complete Alignment
- Excellent Execution
3. Be organized and have good attention to detail
4. Have a positive, upbeat, and engaging demeanor, prioritizing the needs and experience of the customer at all times
5. Have sufficient technical skills to learn point-of-sale systems and to count money efficiently and accurately
Time Requirements:
This position will require between 8-40 hours per week depending on need and availability.
Travel Requirements:
Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store)
Position Duties:
The Retail Associate will drive profitability through customer engagement and retail sales excellence. - Excellent Customer Service
- Greet every customer and treat them with respect, optimism and joy at all times
- Answer any and all questions for customers
- Assist with any customer needs
- Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
- Share the vision and mission of Vapor Ministries with customers
- Cashier Duties
- Efficiently assist customers with checkout processes
- Operate the VTS point-of-sale system for checkout
- Efficiently and securely handle cash and credit transactions
- Opening/Closing
- If scheduled to open or close, perform and complete the opening/closing checklist procedures
- Housekeeping
- Ensure a properly organized and clean workspace and retail floor
- Perform any cleaning needed at opening or closing and during work hours to ensure an exceptional customer experience
- Merchandising & Stocking
- Stock shelves and racks as needed when not assisting customers
- Merchandise (organize and make visually appealing) products for sale to create a visually appealing space for customers
Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.