Retail Associate

The purpose of the Snowbowl Retail Sales Associate is to assist our valued guests in finding the best gear that suits their specific needs, while delivering expectation-exceeding customer service throughout the process. It is crucial to effectively communicate product features and benefits, as many of our customers are unfamiliar with ski clothing and equipment. Our Retail Associates are also responsible for maintaining a clean, organized, and well-stocked shop at all times. Retail employees will need to be self motivated and are expected to take initiative to find projects to keep the retail shops orderly and fresh.

Essential Functions:

• Provide superior customer service to each guest.
• Have basic knowledge of Arizona Snowbowl Ski Resort and cultural statements.
• Continue to acquire additional knowledge of Snowbowl and general operations.
• Accurately handle payments and balance the cash drawer.
• Communicate with guests, team and management effectively.
• Offer Product Knowledge gained through training and clinics.
• Maintain a clean, organized, and well-stocked retail space.
• Count and take in inventory.
• Restock the store with backstock brought up in the morning and throughout the day.
• Actively gain knowledge of products and technology in the industry.
• Assist with filling out a daily backstock sheet.
• Complete opening and closing checklists daily.
• Retrieve and gather accurate inventory from the backstock location.
• Assist with merchandising

Additional Functions (with pay increase):

• Responsible for opening/closing of shop in absence of supervisor/manager.
• Have extended knowledge of Arizona Snowbowl Ski Resort.
• Offer extended product knowledge gained through training and clinics to both guests and fellow employees.
• Be properly certified and trained to tech ski and snowboard equipment for rent (training provided).
• Attend Guest Service Training to better assist guests with issues, resort credits and season passes.

Education / Training / License(s) / Certification(s) Requirements:

• Attend training held by retail manager and retail supervisors.
• Attend product clinics put on by company representatives.

Physical Requirements:

• Able to stand for long periods of time.
• Lifting up to 40 pounds.
• Cleaning/maintaining lodge and department areas such as windows, picking up trash, shoveling snow, etc.

Qualifications:

• Great people skills.
• Passionate about winter sports.
• Self sufficient and motivated.
• Basic math/point of sale skills.
• Attention to detail and organization.
• Willingness to develop news skills and knowledge.
• Ability to work effectively with others.

Perks and Benefits:

• Industry discounts on top ski and snowboard brands.
• Opportunities to try out the latest gear through our demo program.
• Mountain access benefits and ski pass.
• Internal commission system.