Retail Associate

As a Retail Associate at Mountain Hardware and Sports, you will explore exciting opportunities across multiple departments – paint, hardware and tools, electrical, plumbing, home elements, sporting goods, soft goods and more. Whether you're passionate about customer service, motivated to learn, or eager to grow, this position will allow you just that. If you're looking to help customers on the sales floor, all while processing transactions, merchandising, and learning cross-departmentally, this position could be a great fit.

As a 100% employee-owned company, Mountain Hardware and Sports proudly offers stability, growth and a career path with generous industry-leading benefits.

Work location: on-site (Invline Village, NV location)

Schedule: full-time (40hrs/week)

Core Skills:

Professional and friendly demeanor — creating a welcoming first/last impression for customers

Active listening — identifying what customers are asking for

Clear communication — explaining options and guidance confidently

Problem-solving — helping customers find the right product or solution

Adaptability — shifting priorities based on store traffic or needs

Multi-tasking — managing multiple customer interactions appropriately

Duties and Responsibilities

*Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.*

• Greet and assist customers with finding products, answering questions, and providing detailed product knowledge
• Provide detailed product knowledge and demonstrate features and benefits to help customers make informed decisions
• Process transactions accurately using the point-of-sale system
• Ability and willingness to learn in each department in the store
• Assist with merchandising, stocking, loading/unloading merchandise, and maintaining store cleanliness
• Stay informed on industry trends, new products, and promotions to provide relevant information

Skills and Qualifications

• Must be able to work in the United States
• Must be able to communicate effectively in English
• Must be at least 16 years or older
• Ability to use provided computer, programs, and technology-based equipment when needed
• Ability to perform duties in a fast-paced, confined environment while maintaining focus and efficiency
• Ability to multi-task
• Ability to lift up to 35lbs
• Ability to stand for an extended amount of time

Experience

• Customer service: 1+ year (preferred)
• Cashiering: 1+ year (preferred)
• Retail: 1+ year (preferred)

Benefits

*Certain benefits offered to full-time year-round employees only*

• Paid Time Off (Vacation Pay)
• Paid Sick Leave (Sick Pay)
• Paid Meal Periods
• Medical, Dental, and Vision health insurance
• Employee Assistance Programs
• Employee Stock Ownership Plan (ESOP)
• 401k with Employer Match
• Employee Store Discount
• Employee Referral Program
• Fitness Reimbursements
• Access to Ski California Gold Ski Pass Access (transferrable ski pass to be used at any California ski resort)
• Annual Reviews and Increases
• Christmas Bonus

As a 100% employee-owned company, we’re more than co-workers—we’re a team of owners dedicated to supporting our community with quality products and friendly service. Through collaboration, openness, and a sense of belonging, we foster a workplace where careers thrive, differences are embraced, and our community impact makes us proud. We are an equal opportunity employer committed to building a diverse, inclusive team.

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