Position Summary - A Retail Sales Associate is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, enhancing the brand image through the execution of a superior customer experience, and safeguarding company assets.?
Essential Duties and Responsibilities
- Ensure that each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
- Maximizes sales by establishing a rapport and relationship with the customer, determining needs and preferences, and making subtle recommendations
- Maintain an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising, display maintenance, and housekeeping; maintain work area in a "ready to open" appearance at the end of shift.
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Aid customers in locating merchandise.?
- Communicate customer requests to management.?
- Assist in completing price changes within the department.?
- Participate in periodic inventory and cycle counts.?
- Assist in ringing up sales at registers and/or bagging merchandise.?
- Captures key customer data on the Customer Dialogue and Customer Development and enters into the store database.?
- Develops, maintains, and leverages own book of business.?
- Any other tasks as assigned from time to time by any manager.
- Awareness of all local, state, and federal laws regulating the store's business, ensuring complete compliance.
- Ability to operate all equipment; POS, cash register, credit card machine, PC with intermediate proficiency, etc.? necessary to perform the job
- Superior communications skills.?
- Ability to read, count, and write to complete all documentation accurately
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Planning & Organizational Skills: Implements agreed-upon solutions and follows through on commitments.? Maintains resources so that they are orderly, accessible, and up to company standards.?Gathers facts, ideas, and opinions needed to create plans, proposals, and activities. Plans sales activities effectively and efficiently. Acquires needed information, product, material, and financial resources to execute sales and merchandising plans effectively. Implements agreed-upon solutions and follows through on commitments. Maintains resources so that they are orderly, accessible, and up to company standards.
- Initiative/Flexibility: Demonstrates personal knowledge of the company and its products and understands product attributes, prices, programs, and promotions. Develops and enhances industry knowledge, including key competitors (companies, brands, programs, promotions, and prices). Maintains consistent knowledge of an evolving trade (wholesalers & retailers), including key customers (companies, decision-makers, strategies, competitors, promotions, prices, and policies).
- Cultivating Relationships: Presents oneself positively and energetically. Recognizes and responds effectively to others' opinions and concerns. Develops contacts and relationships to facilitate results and expand opportunities. Effectively develops and maintains key internal stakeholder and key customer relationships. Integrates Company plans and priorities with customer needs and priorities.
- Communications Skills: Ability to assemble separate pieces of information and produce cohesive messages. Demonstrates effective listening skills and can respond to important points speaker (s) put forth and show understanding. Able to connect with customers, get and maintain their attention, clearly state issues and solutions to reach common agreements(s) and understanding(s).
- Integrity, Trust & Respect: Consistently honor commitments and takes responsibility for actions and words. Admits to mistakes and takes action to address them. Others believe what you say and act on it with faith and belief. They are held in high regard by co-workers, customers, and other business stakeholders
Qualifications
Education and/or Experience:
Work Environment:
Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. In addition, the employee must frequently lift and/or move up to 25 pounds and climb a small ladder to hang point of sale advertisements.
Expected Performance Outputs
Meet or exceed sales units & revenue as assigned.?Achieve stated sales objectives and up sales with every customer.?
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity SS Vape Brands is an equal opportunity employer and is
committed to providing a workplace free from
harassment and discrimination. We are committed to
recruiting, hiring, training and promoting qualified
people of all backgrounds, and we make all
employment decisions without regard to race,
ethnicity, color, age, sex, gender, gender identity or
gender expression, sexual orientation, religion, creed,
marital status, pregnancy, national origin/ancestry,
citizenship, physical/mental disability, genetic
information, medical condition, military status, or any
other basis prohibited by law ("protected status").
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