General Summary
Demonstrates the ability to learn and develop skills to effectively perform a specialized role or to cross-train in multiple areas. Relies on ability to work well in a team environment, prioritize customer needs, and adhere to operating procedures. Performs work under direct supervision.
Essential Job Functions
This position may include essential job functions similar to cashier, merchandising, and sales warehouse, plant nursery, and/or delivery driver. Job descriptions for these roles are available through the Human Resources Division. Complexity of essential job functions increases with grade level.
Essential Job Functions vary by location and may include:
• Greet customers in a welcoming and professional manner. Utilize customer-focused interpersonal skills, including smiling, making eye contact, meeting them in aisle when possible, helping lift products as necessary, providing appropriate attention, including when assisting more than one customer at time, acknowledging they will be assisted soon if waiting, and thanking each one for their business.
• Assist customers with quickly locating merchandise in the showroom. Introduce customer to a senior team member when specialized assistance is needed.
• Replenish face and organize merchandise on shelving. Move inventory utilizing proper lifting techniques and equipment in accordance with facility procedures.
• Assist with signage, pricing, and shelf labeling. Ensure a neat and professional presentation according to facility procedures.
• Process checkout transactions utilizing point of sale equipment, including cash registers, hand-held scanners, and credit/debit card terminals. Accurately handle cash and make change. May perform more complex transactions with assistance, including exchanges, returns, discounts, and markdowns.
• Fill customer orders accurately with merchandise from showroom floor and/or warehouse. Effectively utilize proper equipment and tools. Load customer vehicles as needed.
• Receive merchandise into the warehouse. Inspect shipments and paperwork to verify order accuracy and ensure product quality. Escalate order errors or damage to appropriate team member.
• Effectively utilize forklifts, pallet jacks, and other equipment to unload and store merchandise in proper warehouse location. Stage merchandise for showroom restocking, upcoming deliveries, and loading customer vehicles.
• Assist with physical inventory counts in the showroom and/or warehouse.
• Deliver merchandise to customer locations. Operate SSC delivery vehicles according to procedures and in keeping with government regulations.
• Answer incoming telephone calls in a professional and courteous manner. Communicate information regarding order status, product availability, current sales promotions, and store events.
Maintaining the Garden Center
Maintain the health and overall appearance of plant material in the garden center. Perform deadheading, pruning, regular watering, movement, and rotation of plants in optimum sunshade locations.
Essential Functions for All Locations
Demonstrate initiative to learn and effectively apply knowledge of standard operating procedures. Develop skills for successful customer sales, merchandising, inventory support, and/or facility maintenance.
Learn and effectively operate assigned tools and equipment, including point of sale terminals, hand-held scanners, forklifts, pallet jacks, and other related equipment.
Communicate regularly with co-workers and supervisor about current assignments. Contribute to department efforts as an active team member. Provide assistance to co-workers and request support as needed.
Actively participate in on-the-job training, online courses, formal and informal classes, and/or coaching opportunities offered by SSC and as required by supervisor.
Monitor entrances and exits in an effort to promote store safety, security, and to minimize merchandise loss. Escalate potential security concerns to store leadership.
Perform daily housekeeping duties according to facility procedures to ensure a neat, clean, and welcoming environment.
Perform work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules, and policies.
Perform all other job functions as assigned.
Territory in NC or SC
Southern States is the place for those who do. For almost a century, we have consistently provided expert products, services and advice to people who aren't afraid of getting their hands dirty.
Today, our mission is to be the best at giving you the tools you need to get the job done right- whether you're running a large commercial farm, tending a backyard garden or just trying to keep your yard looking green and lush. We fulfill this mission by providing a full range of services and growing solutions for farms and around the home.
By creating lifelong relationships with those who share a mutual love of the land, we can ensure the success of our customers through the level of service and solutions we provide them.
At Southern States, we are proud to be one of the nation's largest farmer-owned cooperatives - a place for those who do.
Our employees enjoy a competitive salary & comprehensive benefits package that includes health, vision and dental insurance, wellness program, paid time off, volunteer time off, paid disability and life insurance, 401k savings plan, educational assistance and more. Come join us. For more information on Southern States, please visit our website at www.southernstates.com.
Southern States Cooperative, Inc., is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws, or regulations.