Retail Associate | prAna

Overview of the Position

The Sales Associate plays a vital role in our retail team,assistingstore leadership in creating exceptional brand and guest experiences, driving store sales, and fostering a welcoming environment. They followprAna'smarketing and promotional strategies to increase sales and grow our customer base whilemaintaininghigh store standards.Strong communicationwith management and teammates is key to success in this role.

Essential Functions and Responsibilities

• Provide helpful, knowledgeable, and friendly service in person, over the phone, or through digital channels, followingprAna’sservice standards.

• Greet guests warmly and create an engaging, educational shopping experience.

• Assistguests in finding merchandise and make thoughtful product recommendations to enhance their experience and maximize store sales.

• Handle special orders, exchanges, returns, and in-store purchases from prAna.com.

• Accurately and efficiently process sales transactions using the prAna POS system.

• Developexpertisein the prAna product line through training and enthusiastically educate customers about our apparel and accessories.

• Support inventory cycle counts, order processing, and stockroom organization.

• Helpmaintaina clean and organized store byassistingwith regular tasks such as cleaning windows, sweeping floors, and dusting surfaces.

• Follow inventory control and loss prevention procedures.

• Contribute to merchandising, floor resets, and visual directives to enhancethe customerexperience.

• Always adhere to all safety and security protocols.

• Share ideas and input for store and region-specific events that amplifyprAna’svoice in the outdoor world.

Education,Experienceand TimeRequirements

• Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.

• Passion for outdoor activities, especially those that reflect the prAna brand’s focus on an active California lifestyle—such as hiking, climbing and yoga—while embracing all forms of outdoor adventure.

• High school diploma or equivalent required.

• Mustbe at least 18 years old.

• Flexible availability to adapt to changing business needs and schedules.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonableaccommodationmay be made to enable qualified individuals with disabilitiestoperform essential job functions.

• Occasionally requirestheability to remain stationary.

• Constantly requiresabilityto move about the store, communicate with others (customers / co-workers) to exchange information.

• Frequentlyrequiresabilitytolift/move items weighing up to 40lbs.

• Detailed physical requirements document on file.

What’sInItForYou

• Life/WorkBalance– We prioritize flexibility in work schedules because we believe that balance is essential.

• Generous product discountson prAna and Columbia Sportswear family of brands: Columbia, Mountain Hardwear, and SOREL.

• Store credittopurchaseproductevery 6 months.

• Eligibilitytoparticipatein the prAna Retail Quarterly Bonus Plan.

• Opportunities for growth and developmentwithinprAna’sretail team.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers,and vendors. 

This job description outlines the general scope and function of the position but may change based on business needs.