Retail Associate

Retail Runner/Customer Support

Schedule: Monday-Sunday, 40 hours a week. Any time between 9:30 am- 9:00pm.

Pay Rate: $21 per hour
Location: San Jose, CA AND San Francisco, CA
Experience: At least 6 months of work experience

We are excited to share a new opportunity for a Retail Runner/Customer Support located in Santa Clara AND San Francisco! This position is highly sought after and might not be available for long. 

Retail Runner/Customer Support Job Duties include:

• Act as the primary runner and logistical assistant for Opticians and Stylists, quickly fetching frames, prescription lenses, paperwork, and inventory from the backroom to the sales floor.
• Maintain the store's presentation through continuous floor recovery and basic visual merchandising, ensuring displays are tidy, products are correctly faced, and promotional materials are current.
• Manage fitting room rotation, ensuring rooms are clean, well-stocked, and ready for the next customer immediately after use.
• Assist with stock and replenishment tasks, including processing new inventory, correctly labeling items, and accurately staging products in the backroom.
• Execute opening and closing procedures, including cleaning, light housekeeping, and preparing the sales floor and back-of-house for operation.

Customer Pick-Up & Technology:

• Manage the BOPIS (Buy Online, Pick-Up In Store) counter and pick-up locker system end-to-end, processing all customer orders for collection quickly and smoothly.
• Ensure all customer pick-up items (eyeglasses, contact lenses) are accurately checked against the order, processed through the POS/tablet system, and delivered to the customer with clear communication.
• Maintain clear, simple, and friendly communication with customers regarding order status, collection protocols, and basic operational inquiries.
• Other duties as assigned.

Retail Runner/Customer Pick-Up Required Skills include:

• Proven experience in retail, stock/replenishment, backroom operations, or a logistics-heavy service environment (e.g., apparel, electronics, eyewear).
• Demonstrated physical stamina and ability to stand, walk, lift, and run tasks efficiently throughout a full shift.
• Exceptional organizational skills and attention to detail for fast, accurate item handling and inventory management.
• Comfortable with POS systems, mobile tablets, and scanning devices for order look-up, payment processing, and inventory check.
• A commitment to providing exceptional service and resolving minor customer or operational issues quickly and with a positive attitude.

Retail Runner/Customer Pick-Up Requirements may include:

• High School Diploma or equivalent.
• Proven experience in retail, stock/replenishment, backroom operations, or a logistics-heavy service environment (e.g., apparel, electronics, eyewear).
• Exceptional organizational skills and attention to detail for fast, accurate item handling and inventory management.
• Comfortable with POS systems, mobile tablets, and scanning devices for order look-up, payment processing, and inventory check.
• A commitment to providing exceptional service and resolving minor customer or operational issues quickly and with a positive attitude.

Physical Demands:

• Demonstrated physical stamina and ability to stand, walk, lift, and run tasks efficiently throughout a full shift.
• Ability to lift and carry up to 30 lbs. unassisted (e.g., boxes of inventory, supplies).
• Must be able to frequently bend, reach, and utilize a step stool or small ladder for stocking.
• Must be willing to submit to a pre-employment background check and drug screen. 
• Must provide 3 professional references. 

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Our Mission: Consistently provide client experiences focused on what they value most.