Retail Branch Manager

The purpose of this position is to manage the daily loan flow of the branch and to work with department heads to maintain or increase the productivity and profitability of PRMI.

• Develops new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc.
• Develops a solid knowledge of PRMI products and offers the best mortgage products to match client needs
• Reviews application information and requests required support documentation based on loan investor guidelines
• Corresponds, communicates, and coordinates with applicants, in-house support staff, and outside service providers to facilitate timely closings
• Carries out major assignments affecting business operations of the employer or the employer’s customers
  • Performs the following tasks in completion of major assignments if the retail branch manager is a loan originator:
    • collects and analyzes information regarding the customer’s income, assets, investments, or debts
    • analyzes applicant data, credit, and collateral property value
    • determines which financial products best meet the customer’s needs and financial circumstances
    • provides advice to the customer regarding the advantages and disadvantages of available financial products
    • markets, services, or promotes the employer’s financial products
  • Remains current on local developments and trends within the real estate and mortgage industries.
  • Improves the quality of production and sales
  • Ensures policies and procedures are being followed
  • Analyzes departments on daily basis to ensure loan flow and production are being completed within required turn times
  • Maintains employee folders
  • Oversees how questions or complaints are handled within the branch
  • Places ads in the paper or online when needed
  • Trains loan officers
  • Manages leads and ensures that employees are following up with clients

Qualifications

• A minimum of 5 years of mortgage related experience
• A minimum of 2 years of management experience
• Experience using Encompass
• Must be proficient in Word and Excel
• Must have excellent customer service and organizational skills
• Must have excellent written and verbal skills
• Ability to multi-task with little or no supervision
• Must be a team player and know how to help boost morale

Supervisory responsibilities

• Assist in employee concerns
• Tracks employees time off

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.