UPS Store 7943
World Class Customer Service provider
Job description
Mandatory Hours:
Mon- Fri 8:15AM to 1:45PM
Mon- Fri 1:45PM to 7:15PM
&
Option 1: Saturday: 10:00AM to 4:00PM
Option 2: Sunday: 10:00AM to 4:00PM
Pay Frequency: Bi-Weekly
Responsibilities:
• Delivers outstanding customer service to walk-in customers and telephone inquiries (most important)
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Stays current with web based training and best practices
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Skills:
• Good computer skills, emails and Microsoft Office.
• Strong verbal and written communication skills, and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Must have reliable transportation
• Should become a notary (Expenses will be taken care)
• Prior UPS store associate experience is not needed
Additional Good To have
- Prior UPS store associate experience
- POS Knowledge: Familiarity with Point of Sale (POS) systems and ability to process transactions accurately
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
Benefits:
• Casual and creative work environment
• Flexible Schedule
• Discounts on shipping
• Formal On-the-Job Training Program
• No Health benefits are provided
Job Type: Full - Time / Part - time
Pay Starting Range: $14 - $16 per hour
Expected hours: Flexible
Shift:
Morning and Evening
Work Location: In person Wayne (on Michigan Ave front of Pizza Hut)