Retail Clerk Lead - Barista

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses.   In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.  

To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor’s-granting institution that serves a student-body of approximately 10,000 students.  Our students are 48% students of color, 60% female, and have a median age of 26.  We embrace our identity as a community college.   Our faculty are engaged in innovative work to improve student retention and program completion, and community success.   According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty.  

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, neurodivergent people, and the LGBTQIA2+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching.
• Welcome difference and model respectful interaction with others.
• Recognize and honor the important role that diversity brings to an educational community.
• Have experience teaching or doing research in Native/Indigenous communities.
• Are committed to educating a racially and socioeconomically diverse student population.
• Are committed to teaching in a community college setting.
• Care deeply about student success.
• Intentionally support and promote efforts related to equity, diversity, and inclusion.
• Honor TCC’s mission promoting equitable access to educational opportunities.
• Reflect the diversity of our community.

Position Summary
Under direct supervision of the Executive Director of Bookstore, Food Services, and Print Services and/or Food Services Manager, this position provides customers with prompt and warm service, quality beverages and products, and maintains a clean and comfortable food service environment. This position is responsible for opening or closing the Titan Café, helps with covering shifts, inventory management, ordering, loss prevention, and assists in troubleshooting equipment.

This is a full-time non-permanent classified barista position scheduled to work Monday - Friday 8:00 am - 5:00 pm. 

• Regularly prepares a variety of espresso and non-espresso beverages using equipment such as coffee grinders, brewers, espresso machines, blenders, etc. 
• Follows standard or customized recipes for customers, can quickly adapt recipe changes such as temperature, quantity of ingredients or substituted ingredients. 
• Serve as cashier; operate a point of sale cash register terminal, receive and dispense various forms of tender including cash, checks, credit cards, accounts, and gift cards.
• Provides high-quality customer service and professionalism to both internal and external guests. 
• Communicates information to the Executive Director of Bookstore, Food Services, and Print Services and/or Food Services Manager to ensure that all guest needs are met in a timely manner.
• Responsible for assigning tasks to part time, temporary staff, student workers and/or others to ensure timely and thorough completion of various task lists, including daily, weekly, monthly and more. 
• Functions as trainer of staff in all Café matters, including but not limited to espresso basics and POS system; provides POS cross training to Bookstore staff when applicable. 
• Regularly checks work of Titan Café staff and provides appropriate feedback.
• Ensures excellent customer service is given to every customer, resolves complaints when they arise. If necessary, escalates complaints to Food Service Manager or Executive Director.
• Assists as needed in cleaning shelves, fixtures, and furnishings; properly cleans and sanitizes food preparation area and equipment; including sweeping and mopping per shift; maintains retail stock in attractive and orderly appearance.
• Regularly assesses inventory levels of merchandise, assist with ordering of supplies and sundries, completes periodic inventory counts, and participates in annual inventory count; advises supervisor as to changes in inventory levels.
• Brings in new ideas and/or participates in brainstorming sessions for drinks, food, equipment and/or vendors/services.
• Prepare food, arranges condiments, and keeps food counter clean and orderly.
• Assists with cost control/loss prevention by ensuring baristas are using equipment/supplies appropriately.
• Oversees quality and stocks retail goods and supplies which requires lifting up to 50 pounds. 
• Coordinate displays, special sales and new merchandise. 
• Follows all verbal and written operational policies and procedures as directed by the Executive Director of Bookstore, Food Services, and Print Services and/or Food Services Manager. 
• Must maintain state health standards and have a current Food Handlers Permit.
• Open/close cafe as needed.
• Perform other duties as assigned. 

Duties of the position require knowledge, skills and abilities:

• Knowledge of computerized accounting and point-of-sale systems.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner. 
• Actively participate as a member of the café and bookstore team to move the department towards the completion of shared departmental and college goals. 
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• Ability to oversee the work of part time or temporary staff, student workers, etc. in a professional and proactive manner.
• Ability to provide empathetic and timely service to students, faculty, staff, and community members in a higher education setting. 
• Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters. 
• Ability to perform well under pressure, multi-task, and engage in criticalself-reflection and growth. 
• Ability to work independently and as a member of the cafe team. 
• Ability to represent the college effectively at all levels, both internally and externally. 

Minimum Qualifications:

• High school diploma or GED certificate.
• Excellent customer service.

Preferred Qualifications:

• 1 year of Barista or food counter experience.
• Experience overseeing people in any setting (paid or volunteer).

Conditions of Employment

• The finalist for this position will be subject to a criminal background check prior to the start of employment. Information from the background check will not necessarily prevent employment, but will be reviewed on a case-by-case basis by HR staff.

• Tacoma Community College has no responsibility or obligation to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of  1986, proof of authorization to work in the United States will be required at the time of hire.

• Ability to move and carry items up to 30 pounds.
• Must maintain state health standards and have a current Food Handler's Permit

The successful candidate must demonstrate:

• Knowledge of computerized accounting and point-of-sale systems.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner. 
• Actively participate as a member of the bookstore team to move the department towards the completion of shared departmental and college goals. 
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• Ability to provide empathetic and timely service to students, faculty, staff, and community members in a higher education setting. 
• Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters. 
• Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth. 
• Ability to work independently and as a member of the Bookstore team. 
• Ability to represent the college effectively at all levels, both internally and externally. 
• Communicates information to the Store Manager, Lead Sales Associate, and lead café barista to ensure that all guest needs are met in a timely manner.

• Follows all verbal and written operational policies and procedures as directed by the Lead Barista and Director for the Bookstore. 

1.   Tacoma Community College online application.
2.    Resume and cover letter

This is a full-time non-permanent classified position currently scheduled to work Monday - Friday 8:00 am - 5:00 pm. The salary range for this position is $43,836 to $55,596, with most candidates starting at $43,836 depending on qualifications. Flexibility in scheduling is required to meet the department's needs. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/.   A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is “All Other WFSE Classified”. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse.  International degrees will be verified for U.S. equivalency.
 
Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Patrícia McCray-Roberts, Title VII and Title IX, 253-566-5051; Kathryn Held, Section 504 Officer, Building 7, 253-566-5157. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma WA  98466  
www.tacomacc.edu/about/employment