Job Description
Retail Client Service Manager
The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.
In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.
Responsibilities
- For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
- Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
- Builds foundational understanding of core brand and sales drivers and their impact on brand success
- Deepens understanding and monitoring of category reviews as sales opportunities
- Deepens understanding of the retail market for brand placement
- Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
- Provides financial monitoring and reporting by tracking monthly sales, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs
Qualifications
Education Requirements: Bachelor's degree
Experience Requirements: 2-4 years' experience in relevant field
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
- Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations
- Ability to work independently with general supervision
- Ability to follow detailed standard operating procedures
- Ability to analyze reporting data and present to clients and internal stakeholders
- Ability to use prior or closely related work experience to determine possible solutions to problems
Job Will Remain Open Until Filled
Numbers & Facts
| Location | Saint Louis, MO |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1987 |
| Website | http://www.advantagesolutions.net/ |
About Company
Advantage Solutions is a leading provider of outsourced sales and marketing solutions
to consumer goods companies and retailers. Our data- and technology-driven services
— which include headquarter sales, retail merchandising, in-store and online sampling,
digital commerce, omnichannel marketing, retail media and others — help brands and
retailers of all sizes get products into the hands of consumers, wherever they shop.
As a trusted partner and problem solver, we help our clients sell more while spending
less. Headquartered in Irvine, California, we have o!ces throughout North America
and strategic investments in select markets throughout Africa, Asia, Australia and
Europe through which we serve the global needs of multinational, regional and local
manufacturers.
Skills
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