Retail Client Services Manager
Responsibilities
Ensure retail execution compliance across distribution, pricing, planogram integrity, display performance, promotional activation, and point of sale placement
Identify and resolve in store compliance issues and escalate barriers with clear and actionable recommendations
Analyze performance data and reporting to identify trends, risks, and opportunities and translate insights into executional recommendations
Communicate execution progress, insights, opportunities, and promotional activities to headquarters, clients, and field leadership
Manage client engagement by overseeing account performance, budgets, and investment strategies while aligning retail and sales priorities to drive growth
Qualifications
Education Requirements: Associate degree
Experience Requirements: 2–4 years experience in relevant field (Retail management, client services, or consumer packaged goods experience preferred)
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Ability to lead, coach, and support field teams
Ability to develop and execute strategic plans to drive business growth
Strong prioritization and organizational skills
Strong project management and problem solving skills
Ability to interpret data and translate insights into actionable recommendations
Advanced proficiency in data analysis and reporting tools
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast paced environment
Job Will Remain Open Until Filled
Responsibilities:
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Ensure retail execution compliance across distribution, pricing, planogram integrity, display performance, promotional activation, and point of sale placement
Identify and resolve in store compliance issues and escalate barriers with clear and actionable recommendations
Analyze performance data and reporting to identify trends, risks, and opportunities and translate insights into executional recommendations
Communicate execution progress, insights, opportunities, and promotional activities to headquarters, clients, and field leadership
Manage client engagement by overseeing account performance, budgets, and investment strategies while aligning retail and sales priorities to drive growth
Qualifications
Education Requirements: Associate degree
Experience Requirements: 2–4 years experience in relevant field (Retail management, client services, or consumer packaged goods experience preferred)
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Ability to lead, coach, and support field teams
Ability to develop and execute strategic plans to drive business growth
Strong prioritization and organizational skills
Strong project management and problem solving skills
Ability to interpret data and translate insights into actionable recommendations
Advanced proficiency in data analysis and reporting tools
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast paced environment
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.