Retail Customer Service and Returns Associate
Benefits Eligible: Yes
Hours: 20-34hrs Average 3 -4 days a week
The pay range for this role is $17.58-24.83 based on Ikea equivalent years of experience
• 1 yearsales or customer service experience preferred
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
IKEA is a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place. At the IKEA Group, we have 315 stores in 27 countries*. Välkommen! That's Welcome in Swedish.
The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. It is achieved by combining function, quality, design and value - always with sustainability in mind. The IKEA Concept exists in every part of our company, from design, sourcing, packing and distributing through to our business model. Our aim is to help more people live a better life at home.