Retail-Customer Service Manager (PT)

Michaels

Monrovia, CA

JOB DETAILS
SKILLS
Cash Management, Coaching, Customer Relations, Customer Service Management, Event Management, Inventory Management, Maintain Compliance, Onboarding, Performance Metrics, Retail, Retail Management, Standard Operating Procedures (SOP)
LOCATION
Monrovia, CA
POSTED
2 days ago

Assist in delivering a customer-focused shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store standards.

Lead and ensure compliance with SOPs, execute key performance indicators, and support store recovery, safety, and shrink programs.

Coordinate events, manage inventory and cash processes, and assist with onboarding and coaching team members to achieve results.

Serve as Manager on Duty, promote positive customer interactions, and support special services like custom framing in applicable stores.

Work involves standing, lifting, and moving throughout the store, including some outdoor and physical tasks; flexibility for nights, weekends, and early mornings is required.

Preferred experience includes retail management; benefits include competitive pay, health coverage, paid time off, and discounts.

Equal opportunity employer committed to inclusion and accessible accommodations.

About the Company

M

Michaels