Retail Customer Service

Sherwin-Williams Company

Moorhead, MN

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JOB DETAILS

SALARY

SKILLS

Affirmative Action, Business Operations, Cloud Computing, Customer Satisfaction, Customer Support/Service, Diversity, Driver's License, English Language, Equal Employment Opportunity (EEO), Genetics, High School Diploma, Inventory Management, Legal, Lift/Move 50 Pounds, Loading/Unloading, Meet Sales Quota, Multilingual, Needs Assessment, Order Picking/Packing, Painting (Facilities and Maintenance), Performance Reviews, Problem Solving Skills, Public Transport, Quality Management, Retail, Safety/Work Safety, Sales, Salon Services, Spanish Language, Transaction Processing/Management, Warehousing, Wholesale Industry, eLearning

LOCATION

Moorhead, MN

POSTED

Today

### Job Duties This is a Part-Time Role with pay starting at $17.02 Hourly. This role prefers bilingual candidates with fluency in Spanish & English. The individual selected for this role will be expected to work at Store #703066, located at: 3314 Highway 10 E: Moorhead, MN 56560. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans. ### Minimum Education Required High School Diploma or Equivalent ### Minimum Experience Required 1 years ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply No ### Physical Required Yes ### Drug Test Required Yes ### Compensation $17.02 - $17.02 / Hourly ### Postal Code 56560 ### Job Type Part Time ### Place of Work On-site ### Requisition ID 2609531 ### Job Benefits Not specified

About the Company

Sherwin-Williams Company

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