Retail Customer Service Representative 1

Johnson Service Group

Hattiesburg, MS

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JOB DETAILS

SKILLS

Billing, Computer Skills, Credit Analysis, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Develop and Maintain Customers, Government, Maintenance - Electrical, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, On Call, Performance Metrics, Policy Development, Problem Solving Skills, Procedure Development, Quality Metrics, Relationship Management, Retail, Team Player

LOCATION

Hattiesburg, MS

POSTED

Today

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Retail Customer Service Representative to fill a one-year contract assignment in the Hattiesburg, MS area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Date: 06/04/2026

Job Title: Retail Customer Service Representative 1

Work Location: Hattiesburg, MS

This position is located in Hattiesburg, MS and on-site reporting is required.

Requirements:

Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
Must be able to work required overtime and fulfill on-call obligations
Maintain working knowledge of all company products and services
Responsible for maintaining the security of customer records
Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities:

Explaining billing issues and understanding common causes of high bills
Initiating, establishing, transferring and disconnection of electric service while offering products and services that meet our customers needs
Discussing general customer inquiries
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
Answer complex credit and billing inquiries
Investigate high bills
Analyze customer credit status
Quote amount due
Offer solutions
Educate customers on payment options
Process service orders
Respond to service and rate questions as well as billing inquiries
Update and maintain customer Personally Identifiable Information (PII)
Adhere to established policies, procedures and quality standards for work performed
Report service disruptions (i.e., system outages and technical issues)
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Clearly document all customer interactions
Accountable for consistently meeting individual performance metrics including call handling and call quality expectations
Participate in activities designed to improve customer satisfaction and business performance
Manage peer relationships in a manner that supports trust and teamwork

Is this position supporting a government-related project? No

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? No

Estimated Start Date: 6/15/2026

Estimated Duration of Job Assignment: 6/30/2027

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
#L1-LM

About the Company

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1984

WEBSITE

https://www.jsginc.com/

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