Customer Service Representative / Production Support
AlphaGraphics | Full-Time | Monday-Friday, 8:00 AM - 5:00 PM
About the Role
AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you'll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you'll jump in to help the production team keep jobs on schedule.
Responsibilities
Customer Service
- Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally
- Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)
- Prepare quotes, enter orders, and process payments accurately
- Review customer files for print readiness and communicate any issues
- Follow up on order status, pickups, and deliveries
- Resolve customer concerns with a positive, solution-focused attitude
Production Support
- Assist the production team during peak periods and rush deadlines
- Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging
- Load paper, replenish supplies, and keep work areas clean and organized
- Perform quality checks to make sure finished jobs match order specifications
Requirements
- Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time
- Excellent communication and interpersonal skills, in person, by phone, and in writing
- Strong attention to detail and accuracy
- Ability to multitask and stay calm in a fast-paced, deadline-driven environment
- Willingness and ability to assist in production when needed
- Basic computer skills (email, Microsoft Office, data entry)
- Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods
- High school diploma or equivalent
What We Offer
- Competitive pay of $15-$17 per hour, based on experience
- 8 company-paid holidays per year
- Stable, full-time schedule with weekends off
- On-the-job training in printing and production processes
- Opportunity to learn and grow within a respected national brand
- Team-oriented, creative work environment
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.