Retail Customer Service Returns Associate II at IKEA
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Meeting & Understanding Customers
Retail Customer Service Returns Associate II
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Canton, Michigan
Customer Relations
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Job Description
Job ID: 343779
Date posted: 11/05/2026
What you'll be doing day to day • Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience• Provides an efficient and accurate checkout experience in various areas of the store• Offers additional products and services such as home delivery, credit card, and IKEA Family card• Resolves customer concerns independently to meet their unique needs and expectations• Provides friendly, safe, and efficient car loading and unloading services At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Apply now! JOB TYPE: Customer Service Returns / Exchanges Associate IIBENEFITS ELIGIBLE: Yes-LimitedHOURS: up to 19hrs PTAverage 3 days per week. weekends open The pay range for this role is $17.58- 24 based on Ikea's pay scaleAt IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday and sick time• WiselyPay - get earned wages up to two days early• Paid parental leave (up to 16 weeks)• KinderCare tuition discount• Retirement and bonus plans• Co-worker discount, meal deal, and referral bonus• Pet insurance program• Education assistance and learning programs• Safety shoe reimbursement• 24/7 telehealth visits• Dental and vision plans• Medical and Rx plans (must work min. 20 hrs/wk)• A fun and inclusive work environmentThank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.
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