Retail Department Lead Full-Time
E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop. As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart. What you’ll do: Deliver excellent service to every customer using E&H’s Customer First Sales Culture Answer questions, locate merchandise, and assist with in-store and online special orders Promote the Ace Rewards program and help customers sign up Maintain product knowledge and awareness of current promotions Conduct cycle counts and maintain accurate inventory levels Receive, stock, and merchandise products in your assigned department(s) Ensure department signage is accurate and up to date Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas Participate in seasonal resets and overall store visual standards Open and/or close the store as needed and serve as a trusted keyholder Monitor safety concerns and theft prevention measures Collaborate with team members and communicate effectively with store leadership Flex your schedule to include evenings, weekends, and holidays as needed
Minimum Requirements: High school diploma or equivalent Retail or customer service experience preferred Strong product knowledge and a willingness to learn Ability to lead by example and work well within a team Familiarity with retail computer systems, Microsoft Office, or Teams is a plus Strong attention to detail and ability to multitask Ability to lift up to 50 lbs and stand for extended periods
Why join E&H Hardware Group? Family-owned, community-focused company with more than 90 years of local service Supportive and hands-on leadership team Health, dental, and vision insurance (Full-Time) 401(k) with company match Paid time off and holiday pay Employee Assistance Program Generous employee discount Career growth opportunities across stores and service divisions
About Us:
E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.
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